Summary
Overview
Work History
Skills
Timeline
Generic

Melinda King

Woodbridge,NJ

Summary

Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Diligent trainer and mentor with exceptional management abilities and results-driven approach.

Overview

7
7
years of professional experience

Work History

Manager

Apple Inc.
09.2022 - Current
  • Managed and motivated employees to be productive and engaged in achieving high expectations of brand.
  • Managed commitments and tasks within established timeframes in a constantly changing retail environment.
  • Established performance goals for employees and provided feedback through coaching on methods for reaching those milestones.
  • Resolved team member conflicts, actively listening to concerns and finding appropriate middle ground that supports both employee experience and business needs.
  • Maintained a positive and professional demeanor when addressing customer concerns while providing thoughtful solutions that instill trust in brand.

Lead

Apple Inc.
01.2022 - 09.2022
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Helped with planning schedules and delegating assignments to align coverage with forecasted demands.
  • Developed loyal and highly satisfied customer base through proactive management of team customer engagement and support.
  • Increased employee performance and job satisfaction by offering reliable support and mentorship.
  • Opened and closed location while also monitoring cash intake and deposit records.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Pro

Apple Inc.
08.2021 - 01.2022
  • On boarded, trained and mentored all new sales team members.
  • Developed and maintained comprehensive understanding of products, services and competitors to share with team and customers.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Consistently achieved sales and customer feedback goals as top performer.
  • Identified ownership opportunities by advising how customers can integrate Apple’s technology into their day-to-day as well as across small to medium size businesses.
  • Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
  • Assisted Leadership team with multiple initiatives at any given time demonstrating strong time management and multitasking skills

Creative

Apple, Inc.
05.2019 - 08.2021
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Delivered and presented in-depth structured training sessions to various audiences on creative business and productive software enriching their overall Apple store experience, offering customizing creative solutions for their every day needs.
  • Enlisted support of peers to regularly offer field trips to group sizes upwards of 85 attendees.
  • Benchmarked sessions delivered, audience attendance, same day sign up, user experience rating and feedback.
  • Demonstrated active listening by meeting customers and team members where they were in understanding their needs to better tailor training content.

Genius

Apple Inc.
06.2016 - 05.2019
  • Performed troubleshooting and diagnosis on malfunctioning devices. Isolated issues with hardware, software, environmental, and educational opportunities.
  • Certified in Mac and iOS repair
  • On boarded, trained, and mentored Technical Experts and Technical Specialists with collaboration with Lead Genius'.
  • Identified and addressed customer concerns through active listening, displaying empathy, and repairing their relationship with brand.

Skills

  • Communication
  • Coaching
  • Team Management
  • Leadership
  • Customer Service
  • Complaint Management
  • Critical Thinking
  • Providing Feedback
  • Sales
  • Time Management

Timeline

Manager

Apple Inc.
09.2022 - Current

Lead

Apple Inc.
01.2022 - 09.2022

Pro

Apple Inc.
08.2021 - 01.2022

Creative

Apple, Inc.
05.2019 - 08.2021

Genius

Apple Inc.
06.2016 - 05.2019

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Melinda King