Summary
Overview
Work History
Education
Skills
Timeline
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Melinda Latino

Medical Office Manager
Bishop,CA

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

20
20
years of professional experience

Work History

Medical Office Manager

Eastern Sierra Optometry
Bishop, CA
11.2013 - 08.2023
  • Implemented onboarding for new employees, which enabled each to effectively learn tasks and job duties.
  • Leveraged patient feedback and performed continuous process improvements to streamline day-to-day business operations and patient satisfaction.
  • Provided proper scheduling of patients, ensuring timely, and effective allocation of resources and calendars.
  • Managed 5 employees with various personalities and from different cultures for large 3-physician practice.
  • Developed close working relationships with front office and back office staff.
  • Completed bi-weekly payroll for 5 employees.
  • Coordinated office events, seminars and meetings for staff and clients.

Medical Office Manager

Bishop Care Center
Bishop, CA
03.2012 - 08.2013
  • Prepared cash flow projections, cost analysis and monthly, quarterly and annual reports.
  • Established internal audit procedures to validate and improve accuracy of financial reporting.
  • Prepared internal and regulatory financial reports, balance sheets and income statements.

Patient Account Representative

Mammoth Hospital
Mammoth Lakes, CA
01.2004 - 03.2012
  • Electronically submitted bills according to compliance guidelines.
  • Worked with outside entities to resolve issues with billing, claims and payments.
  • Researched billing errors and discrepancies to initiate corrective action.
  • Achieved revenue targets by developing targeted account strategies.
  • Assisted clients in navigating complex financial and legal processes to reduce risks.
  • Supported customer satisfaction through regular follow-up and communication.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.

Education

High School Diploma -

Mammoth High School
Mammoth Lakes, CA
05.2001 -

Skills

Credit and collections

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Timeline

Medical Office Manager

Eastern Sierra Optometry
11.2013 - 08.2023

Medical Office Manager

Bishop Care Center
03.2012 - 08.2013

Patient Account Representative

Mammoth Hospital
01.2004 - 03.2012

High School Diploma -

Mammoth High School
05.2001 -

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Melinda LatinoMedical Office Manager