Summary
Overview
Work History
Education
Skills
First aid CPR certified
Timeline
Server
Melinda Lee

Melinda Lee

Sacramento,CA

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

5
5
years of professional experience

Work History

Fleet Associate

Zipcar
Sacramento, CA
12.2020 - Current
  • Kept detailed records of daily progress to identify and correct areas needing improvement.
  • Worked varied hours to meet seasonal and business needs.
  • Managed customer relations through communication and helpful interactions.
  • Identified customer needs and wants to enhance customer experiences and boost sales.
  • Increased customer service success rates by quickly resolving issues.

Amnesty Responder

Amazon Robotics LLC
Sacramento, CA
03.2020 - 12.2020
  • Supporting outbound pick team to meet daily goals by ensuring robotics floor is clear of obstructions.
  • Responded to robotic drive units that have failed in felid and requires troubleshooting.
  • Helped several new amnesty responders improve their skills and awareness.
  • Completed required safety and education course to be an successful amnesty responder.

Transportation Driver

Sacramento Valley Ambulance
Sacramento, CA
04.2018 - 03.2020
  • Assisted passengers with entering and exiting vehicles safely and securely stowed baggage to minimize damage risk.
  • Transported patients and clientele using Type II ambulances between medical facilities.
  • Moved patients up and down inclines and stairs safely using wheelchairs and gurneys.
  • Maintained professional image and attitude to positively represent transport company and help build reputation for excellent customer service.

Warehouse Packer

Amazon
Tracy, CA
11.2016 - 01.2018
  • Packed and loaded boxes into vehicles using care to prevent damage.
  • Labeled and shrink-wrapped pallets for shipment.
  • Packed, weighed and shipped items per customer specifications.
  • Inspected ingoing and outgoing shipments to verify accuracy and prevent errors.
  • Used variety of software to record product, packaging and order information.

Education

High School Diploma -

Stagg Senior High School
Stockton, CA
01.2004

Veterinary Technology

Modesto Junior College
Modesto, CA

Skills

  • Patient Management
  • Assembly and production
  • Understanding Customer Needs
  • Courteous with Strong Service Mindset
  • Upbeat and Positive Personality
  • Multitasking and Prioritization
  • Efficient and Detail-Oriented

First aid CPR certified

American Heart Association

Timeline

Fleet Associate

Zipcar
12.2020 - Current

Amnesty Responder

Amazon Robotics LLC
03.2020 - 12.2020

Transportation Driver

Sacramento Valley Ambulance
04.2018 - 03.2020

Warehouse Packer

Amazon
11.2016 - 01.2018

High School Diploma -

Stagg Senior High School

Veterinary Technology

Modesto Junior College

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Melinda Lee