Office Manager
MELINDA LEE
Andrew Billets & Son
Scranton,PA
23
years of professional experience
Results-driven professional providing executive support and team leadership in business operations. Experienced in office management, accounting, invoicing, vendor negotiations, and contract management. Committed to managing multiple priorities while delivering exceptional customer service and fostering collaboration.
Work History
Office Manager
8 Years 9 Months- Coordinated daily office operations to maintain an organized and efficient work environment.
- Managed accounts payable and receivable using Sage accounting application to ensure accurate financial tracking.
- Processing and entering weekly payroll.
- Addressed customer and vendor inquiries to resolve concerns and strengthen relationships.
- Organized and filed paperwork systematically to ensure easy access for team members.
Customer Service Representative
1 Year- Answered customer inquiries promptly and professionally, enhancing overall customer experience.
- Resolved customer complaints with a focus on efficiency, resulting in improved satisfaction levels.
- Maintained accurate customer records to streamline operations and support service delivery.
- Provided information and implications of acquiring loans or withdrawals on retirement accounts.
Customer Service Supervisor
3 Years 4 Months- Trained staff on company policies and procedures, enhancing consistency and efficiency in service delivery.
- Managed customer accounts by providing personalized support.
- Handled a wide range of customer inquiries, providing accurate information and assistance.
- Managed customer accounts, delivering personalized support to improve customer satisfaction.
- Implemented new company policies and procedures to streamline operations and enhance customer service.
- Implemented new company policies and procedures, streamlining operations and elevating overall customer service experience.
Education
Graduate
Skills
Mac and Windows operating systems
Microsoft Office
Payroll administration
Financial tracking
Administrative support
Office management
Records management
Vendor relations
Vendor agreements
Customer service
Client relations
Effective communication
Problem solving
Staff training
Organizational skills
Policy implementation
Compliance monitoring
Employee supervision
Team leadership
Team management
Staff training
Employee training
Conflict resolution
Conflict management
Report writing
Mac and Windows operating systems
Microsoft Office
Team management
Employee training
Timeline
Office Manager
Andrew Billets & Son
02.2018 - CurrentRead More
Customer Service Representative
Prudential Retirement
01.2013 - 01.2014Read More
Customer Service Supervisor
Waste Management
01.2004 - 05.2007Read More
West Scranton High School
Graduate
01.1999Read More