Melinda Lerma
Fresno,CA
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
12
12
years of professional experience
Work History
Clerical Substitute/Office Manager/HSL
Fresno Unified School District
Fresno, CA
11.2022 - Current
- Assist with completion of student enrollment.
- Maintain confidentiality of sensitive information pertaining to students'' academic records and personal matters.
- Enhanced communication between staff and parents by effectively managing phone calls and emails.
- Provided exceptional customer service to visitors, answering inquiries professionally and directing them to appropriate personnel.
Dept Lead
Kendal Merchandising Services
Clovis, CA
09.2013 - 12.2024
- Assisted with I-9 onboarding process and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
- Mentored new hires within the department, providing guidance on company policies and procedures as well as job-specific tasks.
- Oversaw efficient inventory stocking and supply rotation.
Education
High School Diploma -
Sunnyside High School
Fresno, CA06.2003
Skills
- Documentation
- Team development
- Verbal and written communication
- Administrative management
- Task delegation
Timeline
Clerical Substitute/Office Manager/HSL
Fresno Unified School District
11.2022 - Current
Dept Lead
Kendal Merchandising Services
09.2013 - 12.2024
High School Diploma -
Sunnyside High School