Sharon Thompson
Brooklyn,Ny
Summary
Healthcare professional with hospital and patient support experience in fast-paced healthcare environments. Knowledge of infection control, patient safety, documentation, and healthcare operations. Currently, pursuing CRCST certification through self-study.
Experienced with providing quality patient care and support in fast-paced healthcare settings. Utilizes effective communication and interpersonal skills to foster supportive environment for patients and staff. Knowledge of essential medical procedures and patient monitoring techniques ensures high standards of care and adaptability to changing needs.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Clerical Associate III – Office Manager
New York City Department of Health
Astoria, NY
12.2007 - Current
- Oversee the daily operations of the Brooklyn and Staten Island offices, ensuring a smooth workflow, and adherence to regulations.
- Supervise and train clerical staff on the intake and processing of property inspection complaints and compliance documentation.
- Manage communications with regional offices, the public, legal departments to address inquiries, and complaints effectively.
- Administer employee onboarding systems, including PATS, CityTime, process retirement, and workers’ compensation paperwork.
- Developed and maintain an Excel tracking system for Notices of Violation (NOVs), enhancing data accuracy, and operational oversight.
- Completed bi-weekly payroll for twenty plus employees.
- Streamlined office procedures to improve workflow efficiency and reduce turnaround times.
- Completed bi-weekly payroll for Twenty-Two employees.
Externship
Oceanview Nursing & Rehabilitation Care Center
Queens, NY
10.2025 - 11.2025
- Assisted residents with safe transfers between beds, wheelchairs, and other mobility aids
- Operated and assisted with Hoyer lift transfers following proper safety protocols
- Provided personal hygiene care, including diaper changes, bathing, dressing, and grooming
- Assisted residents with feeding, ensuring proper nutrition and hydration
- Supported residents with activities of daily living (ADLs) while promoting comfort, dignity, and independence Delivered compassionate, respectful care in accordance with facility policies and patient care standards
- Worked effectively in fast-paced environments.
Emergency Care Associate
Mount Sinai Hospital
New York, NY
04.2023 - 06.2023
- Supported safe patient transport throughout the ED and to/from radiology, inpatient, and observation units; assisted with moving and positioning to maintain patient safety.
- Cleaned and disinfected stretchers and wheelchairs between transport; changed linens and ensured transport equipment was ready for the next patient.
- Replenished and organized treatment bays and procedure rooms (supplies, gloves, cleaning wipes, disinfecting/bleach-peroxide products); maintained cleanliness of shelves, work counters, and supply carts
- Collaborated with multidisciplinary teams to develop individualized care plans for patients.
Customer Care Associate
Crate & Barrel
Brooklyn, NY
02.2021 - 04.2022
- Assisted customers by phone, email, and chat with orders, deliveries, and returns.
- Documented orders and escalated concerns as needed.
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Collaborated with team members to streamline workflow and improve service efficiency.
- Assisted in processing orders and managing returns to enhance customer satisfaction.
Education
CNA Training -
TIA School of Allied Health
New York, NY12.2025
Some College (No Degree) - Business Management
Eastern Gateway Community College
Steubenville, OH01-2021
High School Diploma -
City As High School
New York 05.1993
Skills
- Infection Control
- Healthcare Operations
- Hospital Safety Procedures
- Documentation
- Attention to Detail
- Equipment Handling
- Team Collaboration
- Communication Skills
- Policy & Procedure Compliance
- Time Management
- Patient care
- HIPAA compliance
- Reliable team player
- Direct patient care
Certification
- Basic Life Support (BLS) Provider, American Heart Association (AHA) Issued: February 2026| Expires: February 2028
- Certified Nursing Assistant (CNA), Prometric Prometric License # NY00498315E Issued: December 2025 | Expires December 2027
- Currently Pursuing CRCST Certification (Self- Study)
Timeline
Externship
Oceanview Nursing & Rehabilitation Care Center
10.2025 - 11.2025
Emergency Care Associate
Mount Sinai Hospital
04.2023 - 06.2023
Customer Care Associate
Crate & Barrel
02.2021 - 04.2022
Clerical Associate III – Office Manager
New York City Department of Health
12.2007 - Current
High School Diploma -
City As High School
CNA Training -
TIA School of Allied Health
Some College (No Degree) - Business Management
Eastern Gateway Community College