Sharon Thompson

Brings a comprehensive background in patient registration, insurance verification, and front-office coordination. Leverages strong organizational skills and attention to detail to enhance patient care and streamline operations while maintaining strict adherence to privacy regulations.

• Patient registration and demographic data collection
• Insurance verification, pre-certification, and authorization
• Electronic health record systems (EPIC preferred)
• Appointment scheduling and multi-location coordination
• Superior customer service and patient-first communication
• Multi-line phone management and message relay
• Accurate data entry and detailed record-keeping
• HIPAA compliance and patient confidentiality
• Medical terminology knowledge
• Currently self-studying for Central Sterile Processing Technician certification
• Problem-solving and independent workflow management

• Certified Nursing Assistant - Externship, Oceanview Nursing & Rehabilitation Care Center, Queens, NY, 10/01/25, 11/01/25, Supported residents with safe transfers using beds, wheelchairs, and mobility aids, Operated and assisted with Hoyer lift transfers while following all safety steps, Provided personal care, including bathing, dressing, grooming, and diaper changes, Helped residents with meals to ensure good nutrition and hydration, Assisted with daily living needs while encouraging comfort, dignity, and independence, Delivered kind, respectful care in line with facility guidelines
• Emergency Care Associate, Mount Sinai Hospital, New York, NY, 04/01/23, 06/01/23, Basic Life Support (BLS) Provider, American Heart Association (AHA), 02/01/26, 02/01/28, Greeted and registered patients arriving to the Emergency Department; collected demographic and insurance information to initiate accurate records., Verified patient identity and confirmed appointment details using electronic health record systems., Communicated with patients and families in a calm, reassuring manner to ease anxiety during high-volume periods., Coordinated with clinical staff to ensure proper scheduling, pre-certification, and authorization for procedures., Managed multi-line phones, directed inquiries, and relayed messages between patients, providers, and administrative teams., Maintained organized patient files and updated records with accuracy and attention to detail., Supported smooth patient flow by multitasking registration duties in a fast-paced clinical environment.
• Nursing Attendant, NYU Langone Health, New York, NY, 04/01/26, 05/01/26, Assisted with admission, transfer, and discharge of patients; oriented patients to hospital environment and safeguarded personal property., Took and electronically recorded vital signs including blood pressure, temperature, pulse, and pulse oximetry., Measured and recorded intake/output and calculated 8-hour totals using electronic charting systems., Responded to patient and family needs with compassion; established caring relationships with staff and healthcare team., Conducted patient rounds for comfort, safety, and personal needs in a fast-paced clinical setting.
• Clerical Associate III - Office Manager, New York City Department of Health, Astoria, NY, 12/01/07, Present, Managed front-office operations including patient and public intake, verifying documentation, and directing inquiries to appropriate departments., Supervised clerical staff on registration procedures, data entry, and compliance with regulatory requirements., Coordinated scheduling and communications across multiple office locations to ensure efficient workflow., Processed and maintained confidential records with attention to detail and adherence to privacy standards., Administered onboarding systems (PATS, CityTime) and managed employee documentation including workers' compensation paperwork., Developed Excel tracking systems to improve data accuracy, reporting, and operational oversight., Communicated effectively with the public, legal departments, and regional offices to resolve inquiries and complaints.
• Clerical Associate II - Patient Registrar/Surveillance, NYC Department of Health STI/HIV, New York, NY, 01/01/95, 12/01/06, Registered patients for STD/HIV clinic appointments; collected demographic details and insurance information., Managed and maintained confidential medical records in compliance with HIPAA regulations., Communicated sensitive test results to patients following strict confidentiality protocols., Coordinated scheduling and ensured proper documentation for all patient visits.
• Customer Care Associate, Crate & Barrel, Naperville, IL, 02/01/21, 04/01/22, Delivered superior customer service via phone, email, and chat, resolving inquiries with professionalism and empathy., Verified account details and updated customer records with accuracy in a high-volume environment., Navigated multiple systems simultaneously to process orders, schedule deliveries, and manage returns efficiently., Communicated clearly and effectively with customers to de-escalate concerns and ensure satisfaction., Documented interactions thoroughly and escalated complex issues following established protocols.

• City-As School, High School Diploma, New York, NY
• Certified Nursing Assistant (CNA), Prometric, NY000498315E, 12/01/25, 12/01/27