Melinda Linkenauger
Charleston
Summary
Dynamic Customer Service Representative with a proven track record at Crown Lift Trucks, excelling in call management and dispatch coordination. Demonstrates strong technical troubleshooting skills and a commitment to exceptional customer relations, consistently exceeding performance expectations. Notable for maintaining precise records and facilitating effective communication with technicians to ensure timely job completion. Aims to leverage expertise in enhancing client satisfaction and operational efficiency.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Crown Lift Trucks
Charleston
11.2022 - Current
- Process incoming calls from both Crown customers and Service Technicians
- Dispatch technicians
- Enter technician payroll hours
- Process parts and service billing
- Create daily work orders
- Maintain records and files
- Assist other departments as needed
- Invoice work orders
- 3rd Party billing portals
- Put in quotes for repairs
Customer Service Representative
CASCI
Charleston
11.2019 - 11.2022
- Manage substantial amounts of inbound calls
- Follow communication "scripts" when managing different topics
- Identify customers' needs
- clarify information
- research every issue, and provide a solutions and/or alternative
- Assit customers with understanding medical benefits and how claims processed
- outbound calls are made reaching out to providers and other BlueCross and Bluehield plans and to troubleshoot a claim.
- Guide callers through troubleshooting, navigating the company site or using the products or service.
- Review customer or client accounts
- Providing updates and information pertaining to medical benefits policies
- Engaging in active listening with callers
- Confirming or clarifying information and diffusing angry clients, as needed.
- Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service
- Taking part in training and other learning opportunities to expand knowledge of company and position.
- Adhering to call company policies and procedures
Education
High School Diploma -
Sissonville High School
Charleston 05-1998
Skills
- Call management
- Dispatch coordination
- Parts billing
- Technical troubleshooting
- Work order creation
- Payroll administration
- Customer relations
- Data entry
- Filing
- CRM software
- Critical thinking
- Customer support
- Excel
- PowerPoint
- Word
Timeline
Customer Service Representative
Crown Lift Trucks
11.2022 - Current
Customer Service Representative
CASCI
11.2019 - 11.2022
High School Diploma -
Sissonville High School
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