Melinda London
Oscoda,Mi
Summary
Hardworking Client Support Specialist with terrific problem-solving and troubleshooting skills. Engaging and personable to promote a "client first" mentality and dedicated to contributing to team-based environments.
Overview
26
26
years of professional experience
1
1
Certification
1
1
P&C License
Work History
Licensed Client support coordinator
KMS Agency Farm Bureau
Oscoda, Mi
03.2021 - 01.2024
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Paid attention to detail while completing assignments.
Master Hairstylist
New Image Hair and Tanning Salon
Oscoda, MI
05.2008 - 10.2013
- Cut, colored and styled clients’ hair with precision and expertise.
- Shampooed, conditioned and rinsed guests’ hair using salon-exclusive products.
- Offered color swatches to help clients choose desired hair color.
- Cleaned, maintained and sterilized tools.
- Advised customers on proper treatment of dry and damaged hair.
- Assessed customer needs and gave advice about hair style and color options.
- Updated customer information records to track services provided.
- Educated clients about products and self-maintenance for healthy hair.
- Cleaned and maintained the entire salon.
- Maintained a regular client list of up to [75] customers.
- Permed, relaxed and bleached hair.
- Used various hair cutting tools including scissors, trimmers, clippers, razors and brushes.
- Offered wet styling, thermal styling, permanent waving and hair relaxing services.
- Established a strong relationship with client base to generate long term business.
- Performed in-home services for elderly clients unable to travel to the salon.
Hairstylist
Shear Perfection
Rose City, MI
07.1998 - 07.2002
- Cut, colored and styled clients’ hair with precision and expertise.
- Shampooed, conditioned and rinsed guests’ hair using salon-exclusive products.
- Sold and promoted hair care products and cosmetics.
- Counted and documented opening and closing cash amounts daily.
- Cleaned and maintained the entire salon.
Education
Certificate - Cosmetology
Kirtland Community College
Roscommon, MI1998
Skills
- [Michigan] Licensed P&C
- Advanced communication skills
- Written Communication
- Clerical Support
- Digital File Formatting
- Client Rapport-Building
- Verbal and Writing Communication
- Sales Quota Achievement
- Information Updates
- Inbound Customer Calls
- Microsoft Office
- Office Supplies and Inventory
- Customer Satisfaction
- Customer Needs Assessments
- Team Interaction
- Greeting Visitors
- Client Base Retention
- Salesforce Software
- Administrative and Office Support
- Inquiry Requests
Timeline
Licensed Client support coordinator
KMS Agency Farm Bureau
03.2021 - 01.2024
Master Hairstylist
New Image Hair and Tanning Salon
05.2008 - 10.2013
Hairstylist
Shear Perfection
07.1998 - 07.2002
- Licensed Client Support Coronater - 03/15/21-01/03/2024
Certificate - Cosmetology
Kirtland Community College
Similar Profiles
Rachel AdamsRachel Adams
Customer Service Representative at The West Agency Farm BureauCustomer Service Representative at The West Agency Farm Bureau
Leslie MiracleLeslie Miracle
Customer Service Representative at John Korey Ely Insurance Agency - TN Farm BureauCustomer Service Representative at John Korey Ely Insurance Agency - TN Farm Bureau
Ashley CalhounAshley Calhoun
Customer Service Representative at Farm BureauCustomer Service Representative at Farm Bureau