Melinda London
Oscoda,Mi
Summary
Hardworking Client Support Specialist with terrific problem-solving and troubleshooting skills. Engaging and personable to promote a "client first" mentality and dedicated to contributing to team-based environments.
Overview
26
26
years of professional experience
1
1
Certification
1
1
P&C License
Work History
Licensed Client support coordinator
KMS Agency Farm Bureau
Oscoda , Mi
2021.03 - 2024.01
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Paid attention to detail while completing assignments.
Master Hairstylist
New Image Hair and Tanning Salon
Oscoda , MI
2008.05 - 2013.10
- Cut, colored and styled clients’ hair with precision and expertise.
- Shampooed, conditioned and rinsed guests’ hair using salon-exclusive products.
- Offered color swatches to help clients choose desired hair color.
- Cleaned, maintained and sterilized tools.
- Advised customers on proper treatment of dry and damaged hair.
- Assessed customer needs and gave advice about hair style and color options.
- Updated customer information records to track services provided.
- Educated clients about products and self-maintenance for healthy hair.
- Cleaned and maintained the entire salon.
- Maintained a regular client list of up to [75] customers.
- Permed, relaxed and bleached hair.
- Used various hair cutting tools including scissors, trimmers, clippers, razors and brushes.
- Offered wet styling, thermal styling, permanent waving and hair relaxing services.
- Established a strong relationship with client base to generate long term business.
- Performed in-home services for elderly clients unable to travel to the salon.
Hairstylist
Shear Perfection
Rose City , MI
1998.07 - 2002.07
- Cut, colored and styled clients’ hair with precision and expertise.
- Shampooed, conditioned and rinsed guests’ hair using salon-exclusive products.
- Sold and promoted hair care products and cosmetics.
- Counted and documented opening and closing cash amounts daily.
- Cleaned and maintained the entire salon.
Education
Certificate - Cosmetology
Kirtland Community College
Roscommon, MI1998
Skills
- [Michigan] Licensed P&C
- Advanced communication skills
- Written Communication
- Clerical Support
- Digital File Formatting
- Client Rapport-Building
- Verbal and Writing Communication
- Sales Quota Achievement
- Information Updates
- Inbound Customer Calls
- Microsoft Office
- Office Supplies and Inventory
- Customer Satisfaction
- Customer Needs Assessments
- Team Interaction
- Greeting Visitors
- Client Base Retention
- Salesforce Software
- Administrative and Office Support
- Inquiry Requests
Timeline
Licensed Client support coordinator
KMS Agency Farm Bureau
2021.03 - 2024.01
Master Hairstylist
New Image Hair and Tanning Salon
2008.05 - 2013.10
Hairstylist
Shear Perfection
1998.07 - 2002.07
- Licensed Client Support Coronater - 03/15/21-01/03/2024
Certificate - Cosmetology
Kirtland Community College
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