Kennedy Jones
Detroit,MI
Summary
Entrepreneur with a solid background in working closely with customers, accessing their wants and executing professionally. Hardworking, dedicated, and resourceful leader with experience. Ready to leverage expertise and drive to pursue new professional challenges.. Licensed Esthetician certified in Lash extension services. Licensed Realtor knowledgeable in preparing contracts, property sales, etc . Customer Service Cashier experienced working in diverse environments. Successful operating cash registers and performing necessary calculations. Well-versed in multiple areas of professionalism, showcasing a diverse background, and drive for success.
Overview
11
11
years of professional experience
Work History
Licensed Esthetician
The Lynn Collection
01.2016 - Current
- Maintains clean, sanitary, and organized treatment room in compliance with industry regulations.
- Discusses procedures and treatment options with clients.
- Provides Eyelash extension services and Lash certification courses to other estheticians.
- Recommends and sells retail products for at-home use.
Member Service Representative
YMCA Gym
09.2014 - 06.2016
- Helped numerous customers every day with positive attitude and focus on customer satisfaction.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Improved customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Maintained high-quality service by following company policies and standards in all member interactions.
Customer Service Cashier
McDonald's
01.2014 - 10.2014
- Maintained clean workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly, and escalated major issues to manager.
- Processed customer orders and accurately handled payment transactions.
Education
Real Estate
Real Estate One
Southfield, MI2019
Esthetics
David Pressley Professional School of Cosmetology
Royal Oak, MI2017
General Studies
Macomb Community College
Warren, MI2015
Skills
- Strong Communication Skills
- Appointment Scheduling
- Eyelash extension application
- Sales and upselling abilities
- Michigan licensed esthetician
- Issue Resolution
- Policy understanding
- Computer Skills
- Cash Handling
- Cleaning and sanitizing
- Active Michigan Real Estate License
Timeline
Licensed Esthetician
The Lynn Collection
01.2016 - Current
Member Service Representative
YMCA Gym
09.2014 - 06.2016
Customer Service Cashier
McDonald's
01.2014 - 10.2014
Real Estate
Real Estate One
Esthetics
David Pressley Professional School of Cosmetology
General Studies
Macomb Community College
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