Summary
Overview
Work History
Education
Skills
Accomplishments
Work Availability
Timeline
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Melinda Lusk

Melinda Lusk

Morgantown,WV

Summary

Focused professional with several years of success in leadership and staff supervision. Successful at promoting improvements in customer relations, administrative quality and project management. Top-notch professional at communicating with customers and employees to solve problems. Skilled in quickly mastering new skills. Very strong work ethic,adaptability and interpersonal skills. Punctual and highly motivated to take on mew challenges.

Overview

4
4
years of professional experience
2004
2004
years of post-secondary education

Work History

Customer Service Supervisor

Bed,Bath&Beyond
Manassas, Virginia
01.2021 - 07.2023
  • Supervised customer service team, ensuring adherence to company policies.
  • Trained new staff on company procedures and customer interaction techniques.
  • Facilitated team meetings to discuss challenges and share best practices in service delivery.
  • Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
  • Coordinated with other supervisors, combining group efforts to achieve goals.
  • Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
  • Issued work schedules, duty assignments and deadlines for office or administrative staff.
  • Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
  • Enhanced company-wide procedures and policies to improve employee morale and boost customer satisfaction.
  • Delivered continuous training to associates to maximize performance and customer relations skills.
  • Communicated regularly with other departments regarding any changes in policy or procedure that may affect customers.
  • Set clear expectations and helped employees pursue optimal paths for achieving each target.
  • Assisted staff with resolving complex customer issues and implementing targeted solutions.
  • Collaborated closely with upper management on projects involving new initiatives or improvements within the department.
  • Supervised and trained customer service staff to ensure excellent customer service delivery.
  • Coordinated with inventory management to ensure product availability for customers.

Cashier

Valley Market
Logan, WV
04.2019 - 12.2020
  • Processed customer transactions efficiently at Valley Market checkout.
  • Maintained accurate cash drawer and balanced daily sales.
  • Assisted customers with inquiries and provided product information.
  • Stocked shelves with merchandise when needed.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Issued receipts, refunds, credits or change due to customers.
  • Helped with purchases and signed customers up for rewards program.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.

Education

General Education Dev. Diploma
Logan, WV

Skills

  • Customer support
  • Team leadership
  • Performance management
  • Staff training

Accomplishments

Very proud to share personal history of addiction and being a survivor. Also,very proud to share that there's 4 years of clean time and currently resides in a sober living facility with other addicts who beat addiction each and every day.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Customer Service Supervisor

Bed,Bath&Beyond
01.2021 - 07.2023

Cashier

Valley Market
04.2019 - 12.2020

General Education Dev. Diploma

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