Melinda Makings
Rock Port
Summary
Dynamic professional with a proven track record at Citizens Bank & Trust, excelling in customer service and office administration. Recognized for enhancing client satisfaction through effective communication and strong organizational skills. Adept at managing sensitive information and fostering long-term relationships, ensuring confidentiality and efficiency in all interactions.
Overview
16
16
years of professional experience
1
1
Certification
Work History
CSR/Insurance Agent
Clodfelter Insurance
06.2014 - Current
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services, and company information.
- Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.
- Upheld strict adherence to company policies and procedures while providing exceptional service experiences for each client interaction.
Credit Secretary
Citizens Bank & Trust
05.2009 - 06.2014
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
Education
Bachelor Of Science - Early Childhood & Elementary Education
Peru State College
Peru, NE12.2006
Skills
- Customer service
- Verbal and written communication
- Office administration
- Organization
- File management
- Document preparation
- Keyboarding skills
Certification
Insurance Licenses in Missouri, Nebraska, Iowa, Colorado
Timeline
CSR/Insurance Agent
Clodfelter Insurance
06.2014 - Current
Credit Secretary
Citizens Bank & Trust
05.2009 - 06.2014
Bachelor Of Science - Early Childhood & Elementary Education
Peru State College
Similar Profiles
Mathesan NaganathanMathesan Naganathan
Team Manager at RBC Insurance Service Centre [Creditor Insurance]Team Manager at RBC Insurance Service Centre [Creditor Insurance]
Stephen JentStephen Jent
Insurance Producer at MHJ Insurance Group Dba Heartland Group InsuranceInsurance Producer at MHJ Insurance Group Dba Heartland Group Insurance
Kristy BradleyKristy Bradley
Sr. Commercial / Specialty Supervisor at CSAA Insurance Group (Mobilitas Insurance)Sr. Commercial / Specialty Supervisor at CSAA Insurance Group (Mobilitas Insurance)
Brett GaylerBrett Gayler
Real Estate Agent at Oswald Crow RealtyReal Estate Agent at Oswald Crow Realty
Jennifer BlakemanJennifer Blakeman
6th Grade Teacher at Fairfax R3 School District6th Grade Teacher at Fairfax R3 School District