Melinda Mann
Garland
Summary
Motivated hardworking and dynamic professional leader in customer service who has an extensive background in administrative tasks. Possesses outstanding communication and organizational skills with meticulous attention to detail who excels in calendar management, scheduling, data entry and database administration. Demonstrates proficiency with basic computer applications and office equipment. Proven success in consistently exceeding organizational goals.
Overview
11
11
years of professional experience
Work History
Administrative Assistant
US Army Corps of Engineers
06.2022 - Current
- Maintains databases and filing systems, whether electronic or paper.
- Coordinates the onboarding of new employees, including, administration of oaths, distribution of welcome packets, and ensuring access to the payroll system and issuance of Common Access Cards (CAC).
- Provides daily business and administrative support throughout the organization.
- Facilitates the New Employee Orientation for new hires.
- Produces a variety of recurring reports, charts, and statistical data relating to workload, timeliness, and quality control.
- Delivers excellent customer service through prompt responses to client inquiries.
- Assist with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Maintains confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Ensures accurate recordkeeping through meticulous data entry and efficient database management for crucial company information.
- Performs onboarding services, prepares tentative letters, and final job offers.
- Assists coworkers and staff members with special tasks on a daily basis.
- Coordinates office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Supports executive staff through scheduling meetings, coordinating travel arrangements, and preparing documents.
- Manages the receipt and dispatch of mail and faxes.
- Greet visitors and determines the appropriate point person and meeting time for their specific situation.
- Government purchase card holders legally responsible for each transaction, ensuring compliance with all applicable regulations and procedures.
- Draft, type, and proofread memo/emails, and reports at a typing speed of 60 per minute and 9,000 keystrokes per hour and prepares weekly reports.
- Ensures and maintains confidentiality of all communications and documentation.
- Operates a multi-line phone system, directs calls, relays messages to staff, and welcomes visitors.
Administrative Specialist
US Department of Commerce
02.2016 - 10.2021
- Scheduled meeting, events, and maintained event calendar.
- Conducted comprehensive background investigations for individuals applying for government positions.
- Maintained working knowledge of the Personnel Identity Verifications (PIV) badge system and performed background checks required for clearances and access for all employees and contractors as necessary.
- Conducted criminal background, reviewed records, verified employment history, and assessed credit information utilizing various investigative tools.
- Onboarded candidates for positions with the Bureau.
- Utilized the Applicant Tracking System to assist candidates through the application process.
- Safeguarded sensitive information through the proper handling of confidential documents and secure storage methods.
- Handled mail, packages, emails, document transmissions and other types of data with both manual and automated tracking strategies.
- Government purchase card holder who was responsible and accountable for each transaction, ensuring compliance with all regulations and procedures of the agency.
- Performed badge updates, certificate re-key, and pin resets.
- Answered phone calls, take messages and directed calls to appropriate personnel.
- Prepared memos, edited documents, invoices, or other reports.
- Facilitated communication between departments, organizing meetings and distributing essential information.
- Managed schedules, appointments, and travel arrangements for office staff, ensuring seamless coordination of events.
- Collaborated closely with human resources personnel to ensure timely processing of new hire paperwork, benefits administration, and employee record updates.
- Maintained supplies inventory by monitoring stock levels and placing orders for new supplies when inventory was low.
- Sorted, opened, and routed correspondence and deliveries to assist senior leaders in responding promptly to business and respondent requirements.
- Assisted potential employees through the hiring process, including administering oaths, fingerprinting, and capturing badge photos.
Customer Service Rep II
Department of Public Safety
08.2015 - 04.2016
- Met and screened applicants administered written and visual tests, prepared application forms, prepared receipts and collected license application fees.
- Interacted with, engaged, handled, and addressed telephone inquiries from the general public.
- Evaluated applicants during the road test, independently assessed their abilities, and notified them in person of their pass/fail status.
- Approved applications for licenses and permits in accordance with state regulations, administrative codes, and agency policies and procedures.
- Verified the accuracy of original, renewal, and license applications.
- Managed cash, ensuring accuracy and reconciliation of daily transactions.
- Processed cash payments, checks, and credit card transactions, resolving any discrepancies.
- Administered and evaluated written and oral examinations.
- Operated computers and digital workstations to capture applicants' portraits, thumbprints, and signatures.
- Exercised good judgment as it pertains to confidential information.
- Performed responsibilities with limited supervision.
- Worked independently to make competent and independent decisions.
- Manged high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Addressed customer inquiries to ensure satisfaction and foster a positive service experience.
- Proactively and positively responded to rapid changes within the company.
Field Supervisor
US Department of Commerce
12.2013 - 08.2015
- Administered and evaluated assessments for job applicants.
- Coordinated and facilitated the work assignments and territories of field staff
- Conducted team training sessions, performance reviews, and evaluations.
- Reviewed and approved payroll and leave submissions.
- Gathered and obtained data in person and/or by telephone.
- Recruited/hired field representatives.
- Provided leadership, guidance, and support to field staff on survey interviewing protocol and interview-related matters
- Maintained confidentiality regarding any and all personal information retrieved
- Reviewed and processed requests payroll and personnel actions, ensuring all included the necessary supporting documentation.
- Conducted employee exit interviews in order to identify patterns that may have contributed to high employee turnover.
- Assisted potential employees through the hiring process, including administering oaths fingerprinting, and capturing badge photos.
- Traveled to job fairs national conferences, and other networking events to assist with recruitment of new hires.
- Successfully managed a geographically dispersed team of 17 field representatives.
- Utilized the Applicant Tracking System to support throughout the application process.
- Chosen by senior leadership to various regions of the United States to conduct field staff training sessions.
- Elevated team morale and reduced turnover by recognizing outstanding performances and providing constructive feedback.
- Participated and lead group recruiting sessions
- Communicated with field representatives to advise of unacceptable behaviors/performance.
- Developed tactical plans for recruitment programs, operations, and goals for the Regional Census Center.
Education
Associate of Arts -
Eastfield College
Mesquite, TX03.2025
Champions School of Real Estate
Dallas, TX03-2025
Diploma -
South Oak Cliff High School
Dallas, TX05.1993
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
- Microsoft Office Suite
- Office management
- Scheduling
- Critical thinking
- Filing
- Time management
- Administrative support
- Scheduling and calendar management
Timeline
Administrative Assistant
US Army Corps of Engineers
06.2022 - Current
Administrative Specialist
US Department of Commerce
02.2016 - 10.2021
Customer Service Rep II
Department of Public Safety
08.2015 - 04.2016
Field Supervisor
US Department of Commerce
12.2013 - 08.2015
Associate of Arts -
Eastfield College
Champions School of Real Estate
Diploma -
South Oak Cliff High School
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