Melinda Marks
Warren,OH
Summary
Nurse Navigator demonstrates critical thinking, initiative and expertise for over 10 years to assist patients in achieving optimum health, reduced hospitalization and increased quality of life. Leverages comprehensive knowledge of general nursing theory to function autonomously in patient care, resource management and other areas of professional practice. Drives clinical, quality and cost effective outcomes for patient population by identifying best practices and targeting performance improvement efforts.
Overview
14
14
years of professional experience
1
1
Certification
Work History
CHF RN Navigator
Mercy Health SEYH
03.2021 - Current
- Scheduled appointments, educational meetings and follow-ups for patients and family members.
- Built partnerships with local agencies and groups to assist with patient care, support or educational needs.
- Coordinated appropriate and efficient delivery of healthcare services to promote optimal outcomes by assessing and matching unmet needs with referrals and support services.
- Compiled data and tracked outcomes to formulate recommendations for process improvement.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
- Educated family members and caregivers on patient care instructions.
- Sustained quality standards by performing routine medication audits and upholding internal and industry best practices.
RN Oncology Navigator
Mercy Health SEYH
09.2018 - 03.2021
- Assessed patients during course of treatment to identify concerning reactions.
- Evaluated patient histories, complaints, and current symptoms.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
- Educated family members and caregivers on patient care instructions.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
- Offered exceptional care and support to individuals recovering from acute incidents and dealing with chronic conditions.
- Promoted patient and family comfort during challenging recoveries to enhance healing and eliminate non-compliance problems.
Ambulatory Care Coordinator
Mercy Health SEYH
06.2014 - 09.2018
- Built strong relationships with clients to deliver emotional support and companionship.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Used company software and databases to maintain records of services performed and patient conditions.
- Supported patient care excellence via planning and interpretation of programs.
RN Supervisor
Mercy Health SEYH
02.2010 - 06.2014
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Led successful team comprised of RNs, LPNs, and ancillary staff.
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
- Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
- Updated patient charts with data such as medications to keep records current and support accurate treatments.
- Conferred with physicians to discuss diagnoses and devise well-coordinated treatment approaches.
- Advocated for patients by communicating care preferences to practitioners, verifying interventions met treatment goals and identifying insurance coverage limitations.
- Collected blood, tissue, and other laboratory specimens and prepared for lab testing.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
Education
Bachelor of Science - Nursing
Youngstown States University
12.2014
Associate of Science - Nursing
Mercy College of Ohio
Toledo, OH05.2009
Skills
- Medication Side Effect Knowledge
- Following Up with Patients
- Patient Education
- Patient Documentation
- CPR Certified
- Clinical Assessments
- Discharge Instruction
- Organizational Skills
- Care Coordination
- Multidisciplinary Communication
- Delegation and Motivation
- Patient Care Assessment
- Immunizations and Vaccinations
- Prescription Drug Recommendations
Certification
ACLS
BLS
Timeline
CHF RN Navigator
Mercy Health SEYH
03.2021 - Current
RN Oncology Navigator
Mercy Health SEYH
09.2018 - 03.2021
Ambulatory Care Coordinator
Mercy Health SEYH
06.2014 - 09.2018
RN Supervisor
Mercy Health SEYH
02.2010 - 06.2014
Bachelor of Science - Nursing
Youngstown States University
Associate of Science - Nursing
Mercy College of Ohio
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