Melinda Martinez
Windsor,CO
Summary
Dedicated clinic supervisor with 7 years in dental community health, aiming for new opportunity to further develop professional skills and experience.
Overview
16
16
years of professional experience
Work History
Clinic Supervisor
Sunrise Coummity Health
Evans, Colorado
04.2019 - Current
- Supervised daily clinic operations and staff activities for efficient service delivery.
- Coordinated patient scheduling and managed appointment systems to optimize flow.
- Trained new staff on clinic procedures and customer service standards.
- Ensured compliance with health regulations and organization policies during operations.
- Implemented quality assurance measures to maintain high patient care standards.
- Resolved patient inquiries and complaints with professionalism and care.
- Organized staff meetings to discuss updates, training, and operational improvements.
- Delegated tasks to each member of staff and oversaw task completion, offering assistance to promote success.
- Developed onboarding and coaching program for new and existing staff, promoting cross-training to enhance team versatility.
- Assisted with resolving conflicts between staff members in a timely manner while upholding professional standards of conduct.
- Conducted performance reviews for staff, identifying improvement areas and offering guidance on career development.
- Ensured that all equipment was properly maintained and calibrated according to established standards.
- Supervised dental staff in providing quality patient care services and ensured adherence to safety protocols.
- Facilitated communication among various departments within the organization.
- Participated in regular meetings with senior leadership team members to discuss progress towards organizational goals.
- Managed daily clinic operations, scheduled appointments, and assigned tasks to staff members.
- Implemented policy changes and communicated information and procedures through organizational staff meetings.
- Maintained a safe and clean environment in compliance with health and safety standards.
- Led staff meetings to communicate updates, gather feedback, and discuss strategies.
- Ensured clinic compliance with federal, state, and local healthcare regulations.
- Maintained awareness of government regulations, health insurance changes and financing options.
- Conducted periodic performance reviews for staff members, identifying areas for improvement and providing guidance on career development opportunities.
Dental Assistant/ Front Office
Amazing Smiles
Westminster, Colorado
05.2010 - 04.2019
- Assisted dentist with four-handed dentistry and other chairside tasks.
- Took impressions and performed digital X-rays efficiently.
- Polished teeth and applied fluoride as part of patient care.
- Prepared examination rooms and dental trays for procedures and examinations.
- Sterilized dental instruments to ensure a safe environment.
- Recorded treatment information in patient records accurately.
- Completed patient paperwork and scanned documents into Eaglesoft.
- Successfully finished OSHA, CPR, and HIPAA compliance trainings.
- Check in/out
- Schedule appointments
- Multi-line phone system
- Applying payments to patient account
- Verify insurance benefits
- Referrals
- Up-date patient information
- Balance cash drawer
Education
Dental Assistant EDDA -
National School of Dental Assisting
Aurora, CO03-2021
High School Diploma -
Lubbock High School
Texas05-1991
Skills
- Patient care
- Clinical management
- Clinical leadership
- Quality assurance
- HIPAA compliance
- Healthcare software proficiency
- Appointment scheduling
- Staff Scheduling
- Operational efficiency
- Staff training
- Team leadership
- Team meetings
- Customer service
- Basic life support
- Equipment maintenance
- Verify Insurance
- Balance cash drawer
- Present treatment plans
Languages
Spanish
Native or Bilingual
Timeline
Clinic Supervisor
Sunrise Coummity Health
04.2019 - Current
Dental Assistant/ Front Office
Amazing Smiles
05.2010 - 04.2019
High School Diploma -
Lubbock High School
Dental Assistant EDDA -
National School of Dental Assisting