Melinda Mays

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

• Streamlined the collections process for increased efficiency and reduced outstanding debts.
• Reviewed aging reports regularly to prioritize collection efforts strategically based on account status and risk level.
• Conducted comprehensive audits of patient accounts periodically, identifying discrepancies requiring correction or further investigation.
• Implemented a more effective tracking system for unpaid balances, leading to faster resolution of overdue accounts.
• Enhanced revenue recovery through diligent follow-up on delinquent accounts.

Managed Customet Service accounts and ensured accurate processing of orders an payments.Resolved customer inquiries and credit related issues.Entered customer selections into thr order processing system,monitored orders,responded to Customer inquiries,VIA email,and followed up to ensure customer Satisfaction.

Track and monitored all customer orders to ensure on-time deliveries and adherence to credit and collection standards.Processed adjustments for late charges,overages and shortages..

• Supported month-end closing activities by reconciling accounts, preparing reports, and analyzing trends in account performance.
• Reduced outstanding accounts receivable balances by diligently following up on overdue payments.
• Ensured the accuracy of customer records in internal systems by updating contact information, payment terms, and other relevant data as needed.
• Prepared and mailed invoices to customers, processed payments, and documented account updates.
• Followed up overdue payments and payment plans from clients to establish good cash flow.
• Reconciled accounts receivable ledger to verify payments and resolve variances.
• Aided in the reduction of bad debt write-offs through diligent monitoring of aging reports and proactive collections efforts.
• Ensured compliance with industry regulations and company guidelines through regular audits of financial documents and record-keeping practices.

• Assured timely verification of insurance benefits prior to patient procedures or appointments.
• Updated patient records with accurate, current insurance policy information.
• Made contact with insurance carriers to discuss policies and individual patient benefits.
• Managed high-volume insurance verifications within pressured timeframes for productive medical operations.
• Collaborated with team members to resolve discrepancies in insurance verification, ensuring proper billing practices.
• Assisted patients with understanding personalized insurance coverage and benefits.
• Enhanced claim processing efficiency by verifying insurance coverage and obtaining pre-authorizations for procedures.