Summary
Overview
Work History
Education
Skills
Timeline
Generic

Melinda Mendoza

Frisco,TX

Summary

Dedicated to maximizing satisfaction and retention with proactive attention to individual customer needs. Smoothly handles questions and resolves concerns with great problem-solving abilities and attention to detail. Multitasks and manages time well to consistently meet performance targets.

I am also a Licensed Signing Agent.

Overview

14
14
years of professional experience

Work History

Hair Stylist

Reflections
06.2018 - Current
  • Order, display, and maintain supplies.
  • Update and maintain customer information records, such as beauty services provided.
  • Shampoo, rinse, condition, and dry hair and scalp or hairpieces with water, liquid soap, or other solutions.
  • Develop new styles and techniques.
  • Demonstrate and sell hair care products and cosmetics.
  • Schedule client appointments.
  • Bleach, dye, or tint hair, using applicator or brush.
  • Shave, trim, and shape beards and moustaches.
  • Cut, trim and shape hair or hairpieces, based on customers' instructions, hair type and facial features, using clippers, scissors, trimmers and razors.
  • Shape eyebrows and remove facial hair, using depilatory cream, tweezers, electrolysis or wax.

Store Manager (Management)

Sport Clips
03.2012 - 06.2018
  • Perform sales floor work, such as greeting or assisting customers, stocking shelves, or taking inventory.
  • Prepare staff work schedules and assign specific duties.
  • Review financial statements, sales or activity reports, or other performance data to measure productivity or goal achievement or to identify areas needing cost reduction or program improvement.
  • Developed individual customer service and sales goals and motivated store employees to achieve set goals.
  • Provided one-on-one coaching to employees needing additional support in specific areas.
  • Organized team-building activities aimed at improving communication and collaboration among staff.
  • Demonstrated effective leadership skills, employee motivation techniques and disciplinary strategies to educate new employees

Education

Vocational Lic - Cosmetology

I.T.S
Denton, TX
03-2012

Skills

  • Customer service and Relationship Building resulting in a higher retention rate
  • Data entry
  • Customer relations
  • Computer proficiency
  • Conflict resolution
  • Microsoft Excel
  • Complaint resolution
  • Microsoft outlook
  • Scheduling
  • Follow-up skills
  • Paperwork processing
  • Appointment schedule
  • Documentation
  • Administrative support
  • Microsoft Office Suite
  • Customer relationship management (CRM)
  • Prioritization
  • Dispute resolution

Timeline

Hair Stylist

Reflections
06.2018 - Current

Store Manager (Management)

Sport Clips
03.2012 - 06.2018

Vocational Lic - Cosmetology

I.T.S

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Melinda Mendoza