Melinda Mendoza
Frisco,TX
Summary
Dedicated to maximizing satisfaction and retention with proactive attention to individual customer needs. Smoothly handles questions and resolves concerns with great problem-solving abilities and attention to detail. Multitasks and manages time well to consistently meet performance targets.
I am also a Licensed Signing Agent.
Overview
14
14
years of professional experience
Work History
Hair Stylist
Reflections
4150 Legacy Dr, Frisco Tx 75034
06.2018 - Current
- Order, display, and maintain supplies.
- Update and maintain customer information records, such as beauty services provided.
- Shampoo, rinse, condition, and dry hair and scalp or hairpieces with water, liquid soap, or other solutions.
- Develop new styles and techniques.
- Demonstrate and sell hair care products and cosmetics.
- Schedule client appointments.
- Bleach, dye, or tint hair, using applicator or brush.
- Shave, trim, and shape beards and moustaches.
- Cut, trim and shape hair or hairpieces, based on customers' instructions, hair type and facial features, using clippers, scissors, trimmers and razors.
- Shape eyebrows and remove facial hair, using depilatory cream, tweezers, electrolysis or wax.
Store Manager (Management)
Sport Clips
Frisco
03.2012 - 06.2018
- Perform sales floor work, such as greeting or assisting customers, stocking shelves, or taking inventory.
- Prepare staff work schedules and assign specific duties.
- Review financial statements, sales or activity reports, or other performance data to measure productivity or goal achievement or to identify areas needing cost reduction or program improvement.
- Developed individual customer service and sales goals and motivated store employees to achieve set goals.
- Provided one-on-one coaching to employees needing additional support in specific areas.
- Organized team-building activities aimed at improving communication and collaboration among staff.
- Demonstrated effective leadership skills, employee motivation techniques and disciplinary strategies to educate new employees
Education
Vocational Lic - Cosmetology
I.T.S
Denton, TX03-2012
Skills
- Customer service and Relationship Building resulting in a higher retention rate
- Data entry
- Customer relations
- Computer proficiency
- Conflict resolution
- Microsoft Excel
- Complaint resolution
- Microsoft outlook
- Scheduling
- Follow-up skills
- Paperwork processing
- Appointment schedule
- Documentation
- Administrative support
- Microsoft Office Suite
- Customer relationship management (CRM)
- Prioritization
- Dispute resolution
Timeline
Hair Stylist
Reflections
06.2018 - Current
Store Manager (Management)
Sport Clips
03.2012 - 06.2018
Vocational Lic - Cosmetology
I.T.S