Melinda Merrick

Health Information Operations Manager

Datavant

Remote

07.2007 - Current

Manage a $6M+ book of business across multiple facilities, maintaining high client satisfaction and operational efficiency.
Lead a team of 49 employees, including 5 Health Information Operations Supervisors, overseeing onsite, hybrid, and remote staff across multiple time zones.
Lead and execute problem analysis and resolution at both strategic and functional levels, implementing proactive solutions that drive operational efficiency, enhance service quality, and support long-term client satisfaction
Champion customer obsession by building and sustaining strong partnerships with HIM Directors and facility leadership, resulting in consistent client retention and consistent 9-10 scores on Promoter Notifications from Client Survey.
Accept and successfully execute stretch assignments supporting accounts outside of my direct portfolio.
Conduct regular reviews of policies and procedures to identify improvement opportunities that increase operational efficiency and quality.
Analyze daily production reports to uncover performance trends and develop data-driven strategies to optimize outcomes.
Collaborate with leadership teams on internal quality audits to ensure compliance with Datavant standards and client expectations.
Operate with a LEAN mindset, consistently identifying process improvements that reduce costs and drive savings for Datavant and its clients.
Embrace and champion Datavant’s digital transformation initiatives, including API-driven and global fulfillment for release of information, positioning teams for long-term success in an evolving healthcare data landscape.

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