Melinda montgomery
Gulf Breeze
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
40
40
years of professional experience
Work History
Customer Service Representative
Publix
Gulf Breeze
03.2023 - Current
- Assisted customers with product selection and information, improving overall shopping experience and driving sales.
- Managed inventory levels by restocking shelves and organizing displays, ensuring product availability and store efficiency.
- Collaborated with team members to maintain store cleanliness and organization, contributing to a welcoming shopping environment.
- Trained new employees on customer service protocols and store operations, fostering a knowledgeable and effective team.
Store Manager
CVS Pharmacy Health
Pensacola
04.2010 - 04.2023
- Led daily operations by overseeing staff performance and ensuring compliance with company policies, enhancing overall store efficiency.
- Developed and implemented training programs for new employees, resulting in improved onboarding and retention rates.
- Managed inventory control processes, optimizing stock levels and reducing shrinkage to maintain profitability and customer satisfaction.
- Analyzed sales data to identify trends and adjust merchandising strategies, driving increased sales and customer engagement.
- Fostered a customer-centric environment by training staff on service excellence, leading to improved customer feedback and loyalty.
Store Manager
Blockbuster Video
Pensacola
06.1993 - 03.2010
- Developed and implemented training programs for new employees, resulting in improved onboarding and retention rates.
- Analyzed sales data to identify trends and adjust merchandising strategies, driving increased sales and customer engagement.
- Fostered a customer-centric environment by training staff on service excellence, leading to improved customer feedback and loyalty.
- Conducted regular performance evaluations, providing constructive feedback to team members and promoting a culture of continuous improvement.
- Managed inventory control processes, optimizing stock levels and reducing shrinkage to maintain profitability and customer satisfaction.
Shift Manager
McDonald's
Gulf Breeze
02.1986 - 05.1996
- Supervised daily operations, ensuring efficient workflow and maintaining high standards of service quality and cleanliness.
- Trained and mentored team members, fostering skill development and enhancing overall team performance during shifts.
- Managed inventory levels, accurately tracking supplies to minimize waste and ensure product availability during peak hours.
Education
Some College (No Degree) - General Studies
Pensacola State College
Pensacola, FLSkills
- Customer service
- Inventory management
Timeline
Customer Service Representative
Publix
03.2023 - Current
Store Manager
CVS Pharmacy Health
04.2010 - 04.2023
Store Manager
Blockbuster Video
06.1993 - 03.2010
Shift Manager
McDonald's
02.1986 - 05.1996
Some College (No Degree) - General Studies
Pensacola State College