Melinda Munford
Las Vegas,NV
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
3
3
years of professional experience
Work History
Financial Services Specialist
Nordstrom
Las Vegas, NV
04.2021 - Current
- Enter, review and determine new account applications from multiple channels: store, online and/or customers responding to promotional invitations
- Process,review referrals, Nordstrom.com transactions and credit line increase requests.
- Answer complex inbound account inquiries by applying advanced knowledge of Visa,Retail,Corporate Card,Debit and Gift Card products
- Answer and resolve basic inbound and escalated customer,store and helpline calls.
- Troubleshoot customer inquiries regarding online enrollment,password,sign-on issues and other online related questions
Customer Care Representative
MTM Transportation
Las Vegas, NV
02.2019 - 10.2020
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
- Responded to customer needs through competent customer service and prompt problem-solving
- Logged call information and solutions provided into internal database
- Navigated multiple computer systems and applications to find information
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly
Education
Associate of Applied Science - Tourism, Convention, And Event Planning
College of Southern Nevada
Las Vegas, NV06.2024
Skills
- Call Documentation
- Understanding Customer Needs
- Upbeat and Positive Personality
- Responding to Difficult Customers
- Inbound and Outbound Calling
- Call Volume and Quality Metrics
- Account documentation
Timeline
Financial Services Specialist
Nordstrom
04.2021 - Current
Customer Care Representative
MTM Transportation
02.2019 - 10.2020
Associate of Applied Science - Tourism, Convention, And Event Planning
College of Southern Nevada
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