Shaquana Johnson
Oakfield,TN
Summary
Highly motivated and goal-driven Financial Analyst skilled in collecting, monitoring and studying data to analyze financial status and recommend business strategy. Experienced in qualitative and quantitative analysis, contract management and forecasting. Tech-savvy in use of spreadsheets, accounting and financial management software.
Overview
7
7
years of professional experience
Work History
Financial Client Services Specialist
CVS HEALTH CORPORATION
11.2020 - 06.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained accurate record-keeping with proactive attention to client information updates.
- Coordinated with operations staff to resolve service problems and boost client satisfaction.
- Cultivated long-lasting client relationships based on trust and solid understanding of business needs.
- Introduced clients to available online resources and services to increase convenience.
- Resolved concerns with products or services to help with retention and drive sales.
Senior Account Executive
Portfolio Recovery Associates
09.2013 - 06.2019
- Maintained contact information database by keeping account details updated, clear and relevant.
- Contributed to annual revenue goals by selling new services and developing new accounts.
- Brought in over $Amount in revenue while managing multiple high-profile accounts.
- Obtained pricing deals, negotiated contracts and solidified beneficial agreements.
- Managed and mentored team of account executives.
- Collected debt that exceeded 1,000,000
Education
Nursing
Southwest Community College
Memphis, TN08.2011
High School Diploma -
Peabody Magnet High School
Alexandria, LA05.2004
Skills
- Customer Data Confidentiality
- Service Recommendations
- Territory Assignments
- Responding to Difficult Customers
- Order and Refund Processing
- Understanding Customer Needs
- Upbeat and Positive Personality
- Financial Consulting
- Customer Account Management
- Efficient and Detail-Oriented
- Calm and Professional Under Pressure
- Building Customer Trust and Loyalty
- Data Entry and Maintenance
- Call Documentation
- Upselling Products and Services
- Account Management
- Member Relationship Management
- Issue and Complaint Resolution
- Information Updates
Timeline
Financial Client Services Specialist
CVS HEALTH CORPORATION
11.2020 - 06.2022
Senior Account Executive
Portfolio Recovery Associates
09.2013 - 06.2019
Nursing
Southwest Community College
High School Diploma -
Peabody Magnet High School
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