Summary
Overview
Work History
Education
Skills
Timeline
Generic

Melinda Owens

Summary

Customer Service Specialist experienced in prioritizing and managing multiple tasks in fast-paced environments. Achieved customer satisfaction through effective communication and the resolution of escalated support issues. Focused on fostering strong relationships with clients while utilizing CRM systems to enhance service delivery.

Overview

10
10
years of professional experience
4
4
years of post-secondary education

Work History

Customer Service Representative

Department of Human Services
Atlanta
01.2023 - Current
  • Assisted clients in accessing government services and resources effectively.
  • Responded to inquiries via phone, email, and in-person communication promptly.
  • Maintained accurate records of client interactions and service requests diligently.
  • Handling, inbound and outbound calls, verifying case data explaining support obligation and assisting callers with navigating the child support process

Commissary Supervisor

Wheeler Correctional Facility
Alamo
12.2016 - 05.2022
  • Supervised daily operations of commissary services in a correctional facility.
  • Managed inventory control for food and supply distribution to inmates.
  • Coordinated staff schedules and ensured compliance with safety protocols.
  • Processes and may order slips, verify account balances, oversees the packing of items and ensures timely delivery to housing units.
  • Trains and assigns daily tasks to commissary staff and inmates workers evaluating the performance and ensuring workplace safety

Education

Bachelor of Science - Criminal Justice

Georgia Southern University
Statesboro, GA
08.2024 - 06.2026

Associate of Science - Criminal Justice

Georgia Southern University
Statesboro, GA
08.2018 - 06.2020

Skills

  • Customer service
  • Effective communication
  • Team collaboration
  • Problem solving
  • Time management
  • Adaptability

Timeline

Bachelor of Science - Criminal Justice

Georgia Southern University
08.2024 - 06.2026

Customer Service Representative

Department of Human Services
01.2023 - Current

Associate of Science - Criminal Justice

Georgia Southern University
08.2018 - 06.2020

Commissary Supervisor

Wheeler Correctional Facility
12.2016 - 05.2022
Melinda Owens