Melinda Powell
Social Circle,GA
Summary
Detail-oriented Customer Service with proven history of streamlining processes and delivering valuable administrative support. Provides accurate and thorough production paperwork. Prioritizes deadline adherence with timely responses to complex production concerns.
Overview
20
20
years of professional experience
Work History
Permit Expediter
Permits Unlimited LLC
01.2024 - Current
- Manage high volumes of orders while maintaining accuracy through attention to detail and effective time management skills.
- Handle urgent requests from customers, working diligently to resolve issues quickly without compromising quality standards.
- Work closely with architects, engineers, and design team members to understand the needs and bring levels within desired tolerances.
- Review building plans and zoning permit applications to verify compliance with requirements such as bulk, placement and parking ratios.
Customer Service Representative
Caldery's
11.2019 - 08.2023
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Coordinated with logistics department to expedite shipping for urgent customer orders.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Investigated and resolved accounting, service and delivery concerns.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Managed timely and effective replacement of damaged or missing products.
- Promptly responded to inquiries and requests from prospective customers.
Warehouse Manager
ZLA Solutions
06.2018 - 10.2019
- Conducted periodic audits of inventory levels to ensure accuracy, identifying discrepancies for swift resolution.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Maintained a safe work environment by enforcing strict adherence to OSHA guidelines and company policies.
- Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
- Coordinated with vendors to verify timely delivery of materials avoiding delays.
- Collaborated closely with sales department to address any issues related to product availability or shipment delays.
Office Manager
ZLA Solutions
01.2015 - 06.2018
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Verified payroll, vacation and sick time hours to support accounting processes.
- Assisted in onboarding new hires, facilitating a smooth transition into their roles and supporting employee retention efforts.
- Developed and facilitated new-hire orientations.
- Collaborated with department heads to forecast future staffing needs, preparing organization for growth phases.
Office Assistant
Complete Sweep Inc
03.2005 - 01.2018
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
Education
GED -
Ayers State Community College
Anniston, ALSkills
Inventory Control
Team Member Training
ERP Systems / Oracle, SAP
Strong Organization
Shipping and Receiving
Freight Handling
Collaborative Team Work
Order Management
Continuous Improvement
Organizational Skills
Timeline
Permit Expediter
Permits Unlimited LLC
01.2024 - Current
Customer Service Representative
Caldery's
11.2019 - 08.2023
Warehouse Manager
ZLA Solutions
06.2018 - 10.2019
Office Manager
ZLA Solutions
01.2015 - 06.2018
Office Assistant
Complete Sweep Inc
03.2005 - 01.2018
GED -
Ayers State Community College
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