Melinda Quezada

Collected and documented patient medical information such as vital signs, height and weight, medical conditions, medical history. Directed patients to exam rooms, fielded questions, and prepared for physician examinations. Performed medical records management, including filing, organizing and scanning documents. Called and faxed pharmacies to submit prescriptions and refills. Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests such as EKGs, INR's, Holter monitors, and pacemaker readings. Verified patient insurance coverage and collected required co-payments along with pre-authorizations for medications and procedures. Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.

Scheduled and confirmed patients' appointments, answered multiple telephone lines, taking messages and directing calls, prepared charts and super bills for patients' appointments, confirmed patient information, collected copays and verified insurance and precertification with multiple insurance carriers, posted charges, payments, and adjustments, provided administrative support for physicians in the practice, called in medications to pharmacy, medication authorizations, along as helping with patient flow by assisting with vitals and history as needed for consultation with doctor

Conducts pre-donation medical screening to include vital signs, height, weight, hematocrit and protein levels in accordance to SOP to assess donor suitability prior to donation. Ensures the proper calibrations and maintenance for apheresis machines are done prior to donation. Set - up apheresis machines, perform phlebotomy, monitor donor and equipment to ensure the health of the donor and maintain suitability of plasma collection. Able to respond to donor adverse reactions in accordance to SOP guidelines. Disconnects donor from apheresis machine and ensure the donor is feeling well before leaving center. Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results. Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.