Melinda Ramsey
New Smyrna Beach,FL
Summary
Proven leader with a track record of enhancing team performance at Firehouse Subs through effective training and mentoring. Excelled in customer service and cash handling, demonstrating decision-making prowess. Achieved seamless integration of new employees, significantly improving operational efficiency without relying on numerical data.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Shift Manager
Firehouse Subs
05.2023 - 11.2024
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
Cashier
Burger King
02.2022 - 01.2023
- Greeted customers entering store and responded promptly to customer needs.
- Performed cash, card, and check transactions to complete customer purchases.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
Cashier
Kentucy Fried Chicken
03.2021 - 04.2022
- Performed cash, card, and check transactions to complete customer purchases.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
Education
High School Diploma -
New Smyrna Beach High
New Smyrna Beach, FL05-2002
Skills
- Cash handling
- Decision-making
- Customer service focus
- Employee training
Certification
- National Registry of Food Safety Professionals Food Manager Certification (NRFSP FMC) – National Registry of Food Safety Professionals.
ServSafe Certified
I am certified in ServSafe management.
Timeline
Shift Manager
Firehouse Subs
05.2023 - 11.2024
Cashier
Burger King
02.2022 - 01.2023
Cashier
Kentucy Fried Chicken
03.2021 - 04.2022
High School Diploma -
New Smyrna Beach High
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