I have always been trying to find the job that I can make the most money, and that seemed to be waitressing, but I once worked at a Credit Union and have always wanted to go back. I felt like I was really good at it and now that I have a family of my own I would like to be excited and happy going to work everyday again. Somewhere my daughter would be proud of and maybe look up to her mother and fall into my steps or better when she grows up.
Hi, I’m
Melinda Rhinehart
Albuquerque,NM
Summary
Overview
14
years of professional experience
Work History
The Downs Casino
Cage Cashier
2022.08 - 2024.04 (1 year & 8 months)
Job overview
- Enhanced customer satisfaction by efficiently processing transactions and handling cash accurately.
- Streamlined cash operations for increased efficiency by maintaining accurate records of all transactions.
- Ensured compliance with casino regulations and policies through diligent monitoring of cage activities.
- Provided exceptional customer service, addressing concerns promptly and professionally.
- Verified large amounts of cash quickly, ensuring accuracy and reducing wait times for customers.
- Handled sensitive customer information discreetly, adhering to strict confidentiality guidelines at all times.
- Established trustworthiness among customers and colleagues alike through consistent reliability in completing tasks without error.
The Downs Casino
Security Officer
2021.04 - 2023.08 (2 years & 4 months)
Job overview
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Reduced incident response times by implementing efficient emergency procedures and collaborating with local law enforcement agencies.
Applebee's Bar + Grill
Server
2020.08 - 2022.10 (2 years & 2 months)
Job overview
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
U S. Eagle
Teller
2010.01 - 2012.08 (2 years & 7 months)
Job overview
- Improved customer satisfaction by providing efficient and accurate transaction processing.
- Enhanced branch security through vigilant monitoring of suspicious activities and timely reporting to supervisors.
- Streamlined teller operations by maintaining organized workspaces and adhering to policies and procedures.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Increased cross-selling opportunities by identifying customer needs and recommending appropriate banking products or services.
- Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
- Supported team members in achieving branch goals through collaboration, communication, and shared responsibilities.
- Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Maintained up-to-date knowledge of bank products, services, promotions, policies, regulations to better assist customers with their financial needs.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Conducted regular self-assessments of performance to identify areas for growth or improvement within the role of a Teller.
- Demonstrated adaptability during peak business hours by multitasking and prioritizing tasks to maintain efficiency and quality of service.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
Education
Rio Grande High School Albuquerque, NM
Highscool Diploma from HS Diploma
05.2010
University Overview
C.E.C Albuquerque, NM
from Banking
05.2010
University Overview
Skills
- Financial control administration
- Wire Transfers
- Cash Handling
- Cash handling expertise
- Mental Math Aptitude
- Patience and Tolerance
- Fraud Detection Abilities
- Teamwork orientation
- Professionalism and Courtesy
- Data Entry Efficiency
- Cash Counting Speed
- Reliability and punctuality
- Multitasking Abilities
- Problem-solving abilities
- Cash Drawer Reconciliation
- Active Listening
- Professionalism
- Team building
- Self Motivation
- Problem-Solving
- Interpersonal Communication
- Adaptability
- Account Balancing
- Team Collaboration
Timeline
Cage Cashier
The Downs Casino
2022.08 - 2024.04 (1 year & 8 months)
Security Officer
The Downs Casino
2021.04 - 2023.08 (2 years & 4 months)
Server
Applebee's Bar + Grill
2020.08 - 2022.10 (2 years & 2 months)
Teller
U S. Eagle
2010.01 - 2012.08 (2 years & 7 months)
Rio Grande High School
Highscool Diploma from HS Diploma
C.E.C
from Banking
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