Melinda Schamber
Los Angeles,CA
Summary
Accomplished Lab Service Manager with a proven track record at One Medical/Amazon, excelling in team leadership and workflow management. Enhanced team productivity and safety through effective mentoring and strict policy enforcement. Skilled in multitasking, with a strong focus on improving service quality and fostering interpersonal relationships. Achieved significant advancements in employee training and development.
Overview
22
22
years of professional experience
Work History
Lab Service Specialist/Lab Service Manager
One Medical/Amazon
01.2019 - Current
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Conducted regular performance evaluations for staff members, offering constructive feedback and facilitating professional development opportunities.
- Mentored junior technicians, fostering a positive team dynamic that encouraged knowledge sharing and skill development.
- Analyzed service reports to identify areas of improvement.
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Ensured laboratory accessibility to patients by performing duties of Lab Service Specialist.
Laboratory Assistant
Santa Clara County Valley Medical Center
11.2010 - 09.2018
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Centrifuged blood samples as outlined in clinical protocols.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
Phlebotomist
Watsonville Community Hospital
06.2002 - 10.2005
- Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
- Assembled tourniquets, needles, and blood collection devices to prepare work trays.
- Packaged and shipped specimens to central lab daily.
- Used personal protective equipment correctly to protect coworkers and patients.
- Collaborated with medical professionals to ensure accurate test orders and appropriate sample collection methods were used.
- Mentored new hires, resulting in stronger staff development and increased productivity.
Education
Certificate of Technical Studies - Phlebotomy Technician
Cabrillo College
Aptos, CA06.2021
Skills
- Team Leadership
- Multitasking and Organization
- Problem-Solving
- Employee Training and Development
- Time Management
- Workflow Management
- Workplace Safety
- Policy and Procedure Enforcement
- Risk Management
- Interpersonal Relationships
- Schedule Management
- Performance Evaluations
Accomplishments
- Supervised team of up to eleven staff members.
- Collaboration with fellow managers on how to best support mutual team members and ensure best practices.
- Achieved team growth through effectively gaining trust of team through consistency and integrity.
Timeline
Lab Service Specialist/Lab Service Manager
One Medical/Amazon
01.2019 - Current
Laboratory Assistant
Santa Clara County Valley Medical Center
11.2010 - 09.2018
Phlebotomist
Watsonville Community Hospital
06.2002 - 10.2005
Certificate of Technical Studies - Phlebotomy Technician
Cabrillo College
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