Melinda Smith

• Maintained lobby, hallway, and auditorium cleanliness using various sanitation practices.
• Stocked and organized concession supplies to provide customers with food and beverage options.
• Greeted customers with smile and provided friendly, knowledgeable service.
• Managed multiple tasks simultaneously and completed all assigned duties each shift.
• Making each customer feel welcome and I take pride in making sure they are dining in a clean enviorment

• Monitored wireless sales space to establish familiarity with various carriers.
• Maintained sound knowledge of company product suites.
• Assisted customers in determining cellular phone needs by asking open-ended questions, clarifying advantages and disadvantages of each product and explaining products by ratings.
• Accepted and processed payments and purchases for new equipment using POS system.

• Release of Medical Records
• Followed all HIPPA laws
• Releasing records to only Patients, other Facilities and anyone that is allowed per the HIPPA guidlines
• Taking incoming calls for request of medical records
• Records are only allowed to be released by a fax with release information
• Only released information that was requested
• Released records via email from other facilities
• Kept a log everyday from requests that I have processed

• McCabe Orthodontics, Checking in and out patients
• Scheduling next appointments
• Scheduling other appointments needing with other dentists or surgeons
• Daily Roll for late payments
• Daily report to let Doctor and assistance know when to schedule next appointments
• Daily/Monthly report on what appointments were done for the day
• Take and process payments
• Daily deposit
• Ordering supplies

• Knowledge of cellular networks and phone specs
• Talking with the customers to gain personal needs
• Being able to handle technical needs for the customer when they come in with phone issues
• Update report daily for myself and team mates on daily sales
• Run daily bank deposits
• Receiving inventory

• Knowledge of cellular networks and phone specs
• Talking with the customers to gain personal needs
• Being able to handle technical needs for the customer when they come in with phone issues
• Update report daily for myself and team mates on daily sales
• Run daily bank deposits
• Receiving inventory

• Wrote Engineering Job Release (EJR) forms for engineers
• Submitted and Tracked Engineering Job Releases in IMS
• Compiled and Reported weekly measures on the open PCR’s in Excel
• Maintained Deviation database
• Assisted Wuhan in submitting their EJR’s
• Trained engineers on structure of EJR’s and how to write them

• Main customer contact for RAPIDServe Web LogMeIn Rescue program. Online customer support via phone and IT support by remote desktop control providing troubleshooting support to RAPIDServe Web users.

• Provided repair direction to North American based Cummins’ dealers and distributors on products ranging from mid-range (MR) to high horse power (HHP)

• Adjudicated warranty claims (16,745 claims in 2010, totaling over $9.5 million paid and $1.9 million adjusted from the claimed amount)

• Personally managed a backlog of warranty claims and participated in managing the department’s backlog measures

• Determined warranty coverage

• Utilized multiple informational sources in regard to Cummins’ products

• Detected Standard Repair Time (SRT) overlaps

• Manage and expedited repair event cycle times for major truck fleets via North American Cummins’ dealers and distributors

• Utilized Citrix based programs on a day to day functions • Parts sourcing from Memphis Distribution Center (MDC), Michelin parts distribution center, Cummins dealers and distributors and directly from manufacturing assembly lines

• Developed and facilitated training for new hires

• Navigated QuickServe Online (QSOL), GOMS and Multiple IMS screens to complete objectives

• Assisted in reducing Cummins’ catastrophic repair cycle time

• Determined applicable warranty coverage

• Administered Horizon policy for major fleet