Melinda Sonnier

• Coordinated daily operations to ensure efficient patient flow and care delivery.
• Managed scheduling and resource allocation to maximize departmental productivity.
• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.
• Maintained professional, organized, and safe environment for employees and patrons.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Assisted with front office duties such as checking in and out patients.
• Verification of insurance eligibility and benefits
• Supervised daily front office operations to ensure efficient patient flow and satisfaction.
• Resolved patient inquiries and complaints, fostering a positive environment for care delivery.
• Coordinated seamless communication between medical providers and patients, ensuring accurate documentation and billing practices.
• Reduced wait times for patients by optimizing the check-in process and effectively managing patient flow.
• Streamlined appointment scheduling processes which resulted in fewer cancellations or missed appointments from patients.
• Managed complex patient interactions with empathy and professionalism, ensuring a positive experience during their visit.

• Processed and submitted medical claims to insurance companies, ensuring compliance with regulations.
• Managed patient accounts by verifying insurance coverage and negotiating payment arrangements.
• Utilized coding software to assign accurate diagnostic codes for efficient reimbursement processing.
• Collaborated with healthcare providers to gather necessary documentation for claim submissions.
• Reduced claim denials through meticulous verification of patient eligibility and coverage benefits prior to claim submission.
• Played a pivotal role in maintaining positive cash flow within the organization by ensuring timely submission of clean claims and diligent follow-ups on outstanding payments.
• Safeguarded practice revenue by diligently following up on outstanding account balances and initiating collection efforts when necessary.
• Assisted patients with understanding their insurance coverage and financial responsibilities, fostering positive relationships and trust between the practice and its clients.
• Maintained high levels of customer satisfaction through prompt resolution of disputes related to charges on patient accounts or insurance claims.
• Communicated with insurance companies to research and resolved coding discrepancies.
• Utilized active listening, interpersonal, and telephone etiquette skills when communicating with others.
• Utilized electronic medical record systems to store, retrieve and process patient data.
• Scanned and uploaded medical records into electronic medical records system.
• Input data into computer programs and filing systems.
• Processed and tracked requests for medical records from external organizations.
• Assisted with front office procedures, such as checking in and out patients.
• Made daily deposits to bank of collected payments
• Processed incoming mail

• Managed patient scheduling and appointment confirmations, enhancing office efficiency.
• Coordinated communication between medical staff and patients, ensuring clear information flow.
• Processed patient insurance verification and registration, maintaining accuracy in records.
• Assisted with billing inquiries and payment processing, improving patient satisfaction rates.
• Streamlined front desk operations through workflow optimization, reducing wait times for patients.
• Increased office productivity by multitasking efficiently during peak hours, handling multiple responsibilities simultaneously.
• Handled sensitive situations compassionately when dealing with distressed patients or families during difficult times.
• Maintained patient databases and updated information in alignment with HIPAA protocols.
• Contributed to a welcoming atmosphere by greeting patients warmly upon arrival and assisting them throughout their visit.
• Pulled charts and prepared for nurse and doctor assessment.
• Updated demographics regularly on electronic health record systems ensuring accuracy and up-to-date information accessible during visits.
• Supported administrative tasks such as filing, data entry, and document preparation for medical professionals.
• Assisted in inventory management for office supplies, ensuring adequate stock levels were maintained at all times.
• Coordinated referrals for specialist consultations, ensuring timely appointments and proper documentation transfer between providers.
• Received, recorded and filed medical payments by check, cash, and credit card.
• Maintained clean reception area, creating a comfortable environment for patients and visitors alike.
• Managed multi-line phone system and pleasantly greeted patients.
• Checked patient insurance, demographic, and health history to keep information current.
• Helped patients complete necessary medical forms and documentation.

After completion received CCA certification from AHIMA