Melinda Stanley
Lorenzo,TX
Summary
Dedicated employee/Team Leader with expertise in quality assurance initiatives, issue resolution and interpersonal communication. Proficient with project management, personnel training and production scheduling. Sets example for work ethic, punctuality and quality.
Overview
25
25
years of professional experience
Work History
Team Leader
Communication Services For The Deaf (CSD/Relay)
Lubbock, TX
07.2002 - 11.2009
- oversee up to 60 agents at a time at the call center
- adjust breaks and schedules according to contractual requirements
- take monthly surveys (one remote/one side by side) with each agent on my team of anywhere from 18-30 agents.
- attend weekly staff meetings and monthly conference calls with all centers
- in charge of the management schedule for myself and co-workers
- Quarterly employee appreciation luncheons, where the managers would cook for all the agents.
- Kept files on my team, including their performance reviews, any accommodations received, any other type issues regarding behavior and daily performance issues.
Manager
Brite-Way Cleaners
Lubbock, TX
01.1987 - 02.1999
- check in clothes that came in from customers
- daily deposits
- any customer service issues including at other locations
- open and close store
- oversee other employees and keep track of their time worked and schedules
- monthly projections
Assistant to CPA
American Health Enterprises
Lubbock, TX
07.1985 - 05.1986
- weekly projections for various gyms owned by the company
- monthly account reconciliations
- deposits as needed
- kept minutes from weekly staff meetings
Teller
Briercroft Savings and Loan
Lubbock, TX
06.1984 - 06.1985
- basic teller duties such as making deposits and withdrawals for customers
- balance out drawer/till at the end of each day
- opened bank for the day for the majority of my time there but initially had the closing shift in the beginning.
Education
Basic
Tascosa High School
Amarillo, TX05-1982
Skills
- Quality Improvement
- Cash Handling
- Team Supervision
- Technical Support
- Complaint resolution
- Documentation And Reporting
Timeline
Team Leader
Communication Services For The Deaf (CSD/Relay)
07.2002 - 11.2009
Manager
Brite-Way Cleaners
01.1987 - 02.1999
Assistant to CPA
American Health Enterprises
07.1985 - 05.1986
Teller
Briercroft Savings and Loan
06.1984 - 06.1985
Basic
Tascosa High School
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