Melinda Tabor
McKinney,TX
Summary
Experienced customer service professional bringing 14 years of quality performance in customer support supervisory roles. Skilled in mentoring team members to deliver exceptional service and building team morale through effective communication and positive performance feedback. Accustomed to defusing customer dissatisfaction and managing competing priorities with superior results.
Overview
13
13
years of professional experience
Work History
Client Services Coordinator
Eagle Estate Services
01.2017 - 12.2018
- Coordinated creation of Trust and Will documents between attorney’s and clients across country
- Point of contact at home office for clients, financial advisors and attorney’s to facilitate estate planning for seniors and death settlement for families
- Developed vast understanding of legal, financial and estate documents and the process of funding assets within a large estate.
- Enhanced client satisfaction by promptly addressing and resolving concerns through effective communication.
Front Desk Agent
Courtyard by Marriott
01.2016 - 08.2016
- Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
- Increased customer loyalty with exceptional communication skills and personalized service.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
Front Desk Agent
Omni Hotel and Resorts
06.2013 - 08.2014
- Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
- Streamlined front desk operations for improved efficiency and faster service delivery.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
Technical Support Specialist
Movie Gallery
01.2007 - 02.2010
- Place software into production through computational coding.
- Improved customer satisfaction by efficiently resolving technical issues for employees and providing timely support.
- Provided remote support for wide range of software and hardware issues, maintaining strong employee relationships.
- Conducted regular system maintenance tasks, ensuring optimal performance and minimizing downtime for endusers.
Front Desk Agent/Boarding
US Airways
09.2005 - 12.2007
- Performed reservation bookings, passenger flight check-ins, and cancellations
- Streamlined check-in processes for faster service, resulting in reduced wait times.
- Managed passenger boarding process, maintaining orderliness and timeliness during busy periods.
- Handled escalated customer complaints professionally, implementing solutions that addressed concerns adequately.
Education
No Degree - Biology
Lamar University
Beaumont, TXNo Degree - Biology
St. Edwards University
Austin, TXNo Degree - Psychology
Santa Barbara City College
Santa Barbara, CAAssociate of Science - Biology, Chemistry
Wallace Community College
Dothan, AL05.2013
Skills
- Account Updates
- Client Relationship Building
- Training and Mentoring
- Proficient in Microsoft suites and Adobe
- Exceptional Communication
- Service Delivery Management
- Conflict resolution
- Empathy and understanding
- File Management
- Client Support
Accomplishments
- Employee of the Month- Eagle Estate Services December 2017
- Employee of the Month- Courtyard by Marriott April 2016
- Hometown Hero Award from City of Beaumont- 2016
- W.O.W. award recipient for outstanding customer service- Omni 2014
- Student of the Year Biology/Chemistry- Wallace Comm. College 2013
- College Presidents list 6 semesters
- Girl Scout Silver Award
Timeline
Client Services Coordinator
Eagle Estate Services
01.2017 - 12.2018
Front Desk Agent
Courtyard by Marriott
01.2016 - 08.2016
Front Desk Agent
Omni Hotel and Resorts
06.2013 - 08.2014
Technical Support Specialist
Movie Gallery
01.2007 - 02.2010
Front Desk Agent/Boarding
US Airways
09.2005 - 12.2007
No Degree - Biology
Lamar University
No Degree - Biology
St. Edwards University
No Degree - Psychology
Santa Barbara City College
Associate of Science - Biology, Chemistry
Wallace Community College
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