Melinda Taganovic
Staten Island
Summary
Dynamic and detail-oriented professional with extensive experience in front desk operations at Staten Island University Hospital. Expert in HIPAA compliance and patient registration, demonstrating exceptional telephone etiquette and administrative support. Proven ability to enhance patient experiences through effective multitasking and compassionate service, ensuring confidentiality and efficiency in high-pressure environments. Skilled in data entry, record keeping, and customer service, ensuring smooth and efficient operations. Strong focus on team collaboration, adaptability to changing needs, and achieving results. Reliable with excellent organizational skills and proactive approach to problem-solving.
Overview
7
7
years of professional experience
Work History
Clerk/Registrar
Staten Island University Hosptial
08.2022 - Current
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Maintained confidentiality of sensitive information, adhering strictly to privacy policies.
- Demonstrated excellent multitasking skills by managing multiple phone lines, greeting patients, and organizing paperwork simultaneously without compromising service quality.
- Enhanced patient experience by efficiently managing front desk operations and maintaining a welcoming environment.
- Managed high call volumes while maintaining a professional demeanor, ensuring prompt attention to inquiries or concerns.
- Trained new clerks on company procedures and software tools effectively contributing to their integration into the team.
Medical Receptionist
Island Nurse Practitioner in Family Health
03.2019 - 07.2022
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed multi-line phone system and pleasantly greeted patients.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
Sales Associate
Yankee Candle
05.2018 - 01.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Education
High School Diploma -
Tottenville High School
Staten Island, NY06-2016
Skills
- Telephone etiquette
- Administrative support
- Front desk operations
- Medical terminology
- Patient registration
- HIPAA compliance
- HIPAA guidelines
- Insurance verification
Timeline
Clerk/Registrar
Staten Island University Hosptial
08.2022 - Current
Medical Receptionist
Island Nurse Practitioner in Family Health
03.2019 - 07.2022
Sales Associate
Yankee Candle
05.2018 - 01.2019
High School Diploma -
Tottenville High School
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