Melinda Tome
Cortland,NY
Summary
Dedicated professional with extensive experience in patient intake and billing compliance. Skilled in insurance verification and customer relationship management, contributing to improved billing processes and enhanced patient satisfaction.
Overview
22
22
years of professional experience
Work History
Clerk II
Guthrie Home Health
Cortland, NY
10.2025 - Current
- Coordinated scheduling for home health visits and ensured timely communication.
- Supported patient intake processes and provided necessary information to clients.
- Processed patient paperwork and maintained accurate medical records.
- Answered phones in a courteous manner while providing excellent customer service.
- Answered multi-line telephone system and routed calls to appropriate personnel.
- Supported office clerical functions using word processing and other software, email and office machines.
- Scanned documents into digital formats ensuring accuracy of content.
- Collaborated with team members to complete tasks efficiently and meet deadlines.
Billing Specialist
Guthrie Home Health
Cortland, New York
08.2013 - Current
- Processed patient billing and insurance claims efficiently and accurately.
- Reviewed and verified billing information for compliance with company standards.
- Ensured timely submission of claims to maximize reimbursement rates effectively.
- Verified insurance coverage and identified third-party payers for billing purposes.
- Generated detailed billing statements for various home health services provided.
- Collaborated with team members to improve billing processes and workflows.
- Reviewed medical records to ensure accuracy of billing information and patient data.
- Assisted patients with inquiries regarding their bills and payment options.
- Worked closely with patients to discuss payment arrangements when needed.
- Resolved discrepancies between customers' remittances and invoices received.
- Calculated billing charges, prepared and submitted claims to insurance companies.
- Investigated incorrect billings and processed refunds as necessary.
- Maintained up-to-date knowledge of insurance policies and reimbursement procedures.
- Tracked changes in legislation that could affect billing procedures.
- Collected, posted and managed patient account payments.
- Assisted with year-end closing tasks including preparing journal entries.
- Developed financial reports detailing accounts receivable aging status.
- Worked with team members to identify and develop process improvements.
- Trained new team members on company policies and accounting systems to keep team operations productive and efficient.
- Assessed billing statements for correct diagnostic codes and identified problems with coding.
Billing assistant
Cortland Orthopedics
Cortland, New York
08.2004 - 08.2013
- Processed patient billing claims for orthopedic services efficiently and accurately.
- Communicated with insurance companies to resolve billing discrepancies promptly.
- Assisted patients with billing inquiries, providing clear explanations and support.
- Followed up on unpaid invoices to ensure timely collection of payments due.
- Generated and sent invoices, reminders and notices to customers and third parties.
- Assisted with month-end closing procedures related to billing activities.
- Researched discrepancies between customer invoices and payments received.
- Maintained patient records in compliance with healthcare regulations and standards.
- Updated software systems with new patient information and billing details consistently.
- Collaborated with medical staff to ensure accurate coding of procedures and diagnoses.
- Submitted claims to insurance companies.
- Assessed billing statements for correct diagnostic codes and identified problems with coding.
- Responded promptly to inquiries from internal and external customers regarding billing issues.
- Collected, posted and managed patient account payments.
- Worked with team members to identify and develop process improvements.
- Provided prompt and accurate services through knowledge of government regulations, health benefits and healthcare terminology.
- Reached out to customers and paying entities to seek current and late payments.
Education
Associate of Science - Retail Business Management
Tompkins Cortland Community College
Dryden, NY05-1988
Skills
- Claims management
- Billing regulations
- Medical coding
- Insurance verification
- Medical records management
- Patient onboarding
- Client communication
Timeline
Clerk II
Guthrie Home Health
10.2025 - Current
Billing Specialist
Guthrie Home Health
08.2013 - Current
Billing assistant
Cortland Orthopedics
08.2004 - 08.2013
Associate of Science - Retail Business Management
Tompkins Cortland Community College