Melinda Torres
Claymont,DE
Summary
Dynamic and detail-oriented Total Loss Adjuster at CSAA Insurance Group with expertise in claims investigation and customer service. Proven track record in negotiating settlements and enhancing client satisfaction. Adept at multitasking and problem-solving, ensuring timely resolutions while maintaining compliance with insurance policies. Committed to delivering exceptional results in high-pressure environments.
Overview
12
12
years of professional experience
Work History
Total Loss Adjuster
CSAA Insurance Group
09.2025 - Current
- Evaluated total loss claims to determine settlement amounts and policy compliance.
- Collaborated with policy holders to gather necessary documentation for claims processing.
- Coordinated with repair facilities to ensure accurate vehicle valuation and timely service delivery.
- Provided expert guidance on complex claims, enhancing customer satisfaction and trust.
- Negotiated claim settlements when needed.
- Educated policyholders on total loss procedures, helping them understand their rights and responsibilities during the claims process.
- Managed a high volume of claims, ensuring timely resolution and adherence to company guidelines.
Theft/Fire Claims Adjuster
CSAA Insurance Group
07.2024 - 09.2025
- Evaluated insurance claims to determine validity and appropriate compensation.
- Utilized claims management software to track case progress and documentation accuracy.
- Followed up on potentially fraudulent claims initiated by claims representatives.
- Identified suspicious losses and contacted manager for investigative assistance.
- Answered customer questions regarding deductibles.
Liability Claims Adjuster
CSAA Insurance
10.2021 - 07.2024
- Evaluated and processed liability claims efficiently, ensuring adherence to company policies.
- Communicated with claimants and third-party individuals to gather relevant information promptly.
- Analyzed claim documentation for accuracy, identifying discrepancies and potential fraud indicators.
- Collaborated with legal teams to prepare case files for litigation as needed, enhancing case outcomes.
- Negotiated fair settlements with claimants, considering both their needs and the financial interests of the company.
- Enhanced customer satisfaction by providing timely updates on claim status and addressing concerns promptly.
Assistant Restaurant Manager
Kentucky Fried Chicken
Brooklawn, NJ
11.2020 - 06.2021
- Assisted in training new staff on operational procedures and customer service standards.
- Managed inventory levels, ensuring timely replenishment of supplies and ingredients.
- Supported daily financial reconciliation, maintaining accurate cash handling practices.
- Analyzed customer feedback to enhance service quality and address concerns effectively.
- Coordinated team schedules to optimize labor efficiency during peak hours.
Shift Supervisor
Kentucky Fried Chicken
Brooklawn, NJ
08.2015 - 11.2020
- Supervised team operations, ensuring adherence to quality and safety standards.
- Coordinated shift schedules, optimizing staff coverage for peak service hours.
- Trained new employees on operational procedures and customer service protocols.
- Monitored inventory levels, facilitating timely restocking of supplies and ingredients.
- Resolved customer complaints promptly, enhancing overall guest satisfaction ratings.
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Responded to and resolved customer questions and concerns.
- Helped store management meet standards of service and quality in daily operations.
Team Member
Kentucky Fried Chicken
Brooklawn, NJ
12.2013 - 08.2015
- Assisted in food preparation and cooking processes, ensuring quality standards were met.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained cleanliness and organization of workstations, adhering to safety regulations.
- Operated kitchen equipment efficiently, contributing to streamlined workflows during peak hours.
- Collaborated with team members to meet daily operational goals and deadlines.
- Stocked inventory levels for ingredients and supplies, optimizing availability for shifts.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
Education
Bachelor of Science - Business Management
Rutgers University
Camden05.2020
Skills
- Claims investigation
- Estimating repair costs
- Insurance policy sales
- Damage assessment
- Customer service
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
Timeline
Total Loss Adjuster
CSAA Insurance Group
09.2025 - Current
Theft/Fire Claims Adjuster
CSAA Insurance Group
07.2024 - 09.2025
Liability Claims Adjuster
CSAA Insurance
10.2021 - 07.2024
Assistant Restaurant Manager
Kentucky Fried Chicken
11.2020 - 06.2021
Shift Supervisor
Kentucky Fried Chicken
08.2015 - 11.2020
Team Member
Kentucky Fried Chicken
12.2013 - 08.2015
Bachelor of Science - Business Management
Rutgers University