Melinda Valdez
San Antonio,TX
Summary
Detail-oriented Payroll Specialist with proven skills in payroll processing, compliance, and customer service. Committed to accuracy and maintaining employee trust through effective execution of payroll functions.
Overview
11
11
years of professional experience
Work History
Payroll Specialist
Execupay / Disability Services
San Antonio
10.2022 - 11.2025
- Executed payroll functions to maintain employee trust and uphold data privacy standards.
- Maintained compliance with federal and state payroll regulations, minimizing risk of errors.
- Assisted employees with inquiries regarding their paychecks, deductions, and other related issues, providing clear and concise communication.
- Facilitated onboarding application processes and orientation sessions.
- Prepared year-end reports for W-2s and 1099s, ensuring accuracy and timeliness in tax filing.
Unifirst Customer Support
UniFirst
San Antonio, TX
08.2020 - 09.2022
- Managed all client communications regarding order delays, misorders, and new orders.
- Assisted in resolving delivery issues by coordinating with drivers and rescheduling as needed. Helped track estimated arrival times to improve customer communication. Supported teams in managing delivery schedules effectively.
- took payments over the phone by credit card
- Facilitated client support through telephone and chat communications.
- Achieved a 100% quality assurance score while managing 35 calls per day, demonstrating exceptional customer service skills. Enhanced customer satisfaction by effectively addressing and resolving inquiries. Contributed to team success by consistently meeting and exceeding call handling objectives.
Office Manager's Assistant
COW Granite
San Antonio
11.2014 - 08.2020
- Oversaw job scheduling for subcontractors, ensuring timely follow-ups and service request management.
- Assisted walk-in customers and addressed inquiries regarding business services. Provided answers to questions and directed sales representatives to assist customers.
- Reviewed and verified billable entries, coordinating vendor payments to maintain operational flow.
- Administered payroll processing for 20 employees, ensuring accurate allocation of hours, sick time, and other benefits.
- Revised and organized employee files in compliance with workers' cooperative standards.
- Managed inventory of office supplies, ensuring availability while minimizing waste and costs.
Education
High School Diploma -
06-1991
Skills
- Payroll processing
- New hire processing
- Time sheet review
Timeline
Payroll Specialist - Execupay / Disability Services
10.2022 - 11.2025
Unifirst Customer Support - UniFirst
08.2020 - 09.2022
Office Manager's Assistant - COW Granite
11.2014 - 08.2020
Thomas Edison - High School Diploma,