Melinda Williams
Greenville,SC
Summary
Accomplished Executive Housekeeping Manager with a proven track record at Hampton Inn Suites, enhancing guest satisfaction through meticulous cleanliness and maintenance programs. Skilled in cleaning bathrooms and fostering positive guest relations, I significantly improved service standards. My leadership not only increased productivity but also ensured a welcoming atmosphere for all guests.
Overview
26
26
years of professional experience
Work History
Housekeeping Room Attendant
Westin Poinsett
120 S Main Street, Greenville, SC 29601
03.2023 - Current
- Replaced used towels and other bathroom amenities
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Reduced housekeeping complaints by ensuring consistent adherence to hotel standards and procedures.
- Maintained a professional demeanor and appearance, following hotel policies regarding uniform and grooming standards.
- Contributed to team goals by exceeding individual room cleaning targets without compromising quality.
- Improved room turnaround times by efficiently managing daily tasks and prioritizing room assignments.
Hospital Housekeeper
Bon Secours Hospital
1 St. Francis Drive, Greenville, SC 29601
10.2021 - 03.2023
- Promoted a welcoming atmosphere by maintaining clean and well-organized waiting areas, hallways, and other common spaces.
- Contributed to efficient hospital operations by promptly responding to housekeeping requests and emergencies.
- Maintained inventory of cleaning supplies, ensuring adequate stocks were available for daily use.
- Supported patient privacy by adhering to strict confidentiality policies and procedures when working in sensitive areas of the hospital.
- Performed deep-cleaning tasks on a regular basis to maintain optimal cleanliness levels throughout the entire facility.
- Enhanced infection control efforts through thorough disinfection of high-touch surfaces and patient rooms.
Room Attendant/Self Inspector
Westin Poinsett
120 S Main Street, Greenville, SC 29601
02.2020 - 10.2021
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Trained new employees on departmental procedures and provided assistance in finding cleaning supplies.
- Responded to guest requests for assistance, toiletries, and personal care items.
- Performed deep-cleaning assignments on a regular basis to maintain the hotel''s overall appearance and appeal for both new and returning guests alike.
- Inspected guest rooms to insure they were ready for guest upon arrival.
- Supported fellow housekeeping staff with training on new processes, resulting in increased productivity levels across the department.
Executive Housekeeping Manager
Hampton Inn Suites
15 Park Woodruff Drive, Greenville, SC 29607
03.1999 - 10.2018
- Maximized guest satisfaction by promptly addressing any concerns or special requests related to room cleanliness or amenities during their stay.
- Mentored junior team members, providing guidance on best practices in housekeeping management techniques for their professional development.
- Enhanced overall guest satisfaction by implementing thorough cleanliness and maintenance programs.
- Managed a team of housekeeping staff to achieve consistent high-quality service standards in guest rooms and common areas.
- Conducted regular inspections of guest rooms and public areas to ensure adherence to quality standards and address any issues promptly.
- Oversaw laundry operations, managing efficient workflows while maintaining consistently high levels of linen quality for guests.
Education
High School Diploma -
Greenville High School
1 Vardy Street, Greenville, SC 2960106.1991
Skills
- Cleaning bathrooms
- Guest Relations
- Vacuuming and sweeping
- Dusting furniture
Timeline
Housekeeping Room Attendant
Westin Poinsett
03.2023 - Current
Hospital Housekeeper
Bon Secours Hospital
10.2021 - 03.2023
Room Attendant/Self Inspector
Westin Poinsett
02.2020 - 10.2021
Executive Housekeeping Manager
Hampton Inn Suites
03.1999 - 10.2018
High School Diploma -
Greenville High School