Summary
Overview
Work History
Education
Skills
Timeline
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Melinda Williams

Greenville,SC

Summary

Accomplished Executive Housekeeping Manager with a proven track record at Hampton Inn Suites, enhancing guest satisfaction through meticulous cleanliness and maintenance programs. Skilled in cleaning bathrooms and fostering positive guest relations, I significantly improved service standards. My leadership not only increased productivity but also ensured a welcoming atmosphere for all guests.

Overview

26
26
years of professional experience

Work History

Housekeeping Room Attendant

Westin Poinsett
03.2023 - Current
  • Replaced used towels and other bathroom amenities
  • Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Reduced housekeeping complaints by ensuring consistent adherence to hotel standards and procedures.
  • Maintained a professional demeanor and appearance, following hotel policies regarding uniform and grooming standards.
  • Contributed to team goals by exceeding individual room cleaning targets without compromising quality.
  • Improved room turnaround times by efficiently managing daily tasks and prioritizing room assignments.

Hospital Housekeeper

Bon Secours Hospital
10.2021 - 03.2023
  • Promoted a welcoming atmosphere by maintaining clean and well-organized waiting areas, hallways, and other common spaces.
  • Contributed to efficient hospital operations by promptly responding to housekeeping requests and emergencies.
  • Maintained inventory of cleaning supplies, ensuring adequate stocks were available for daily use.
  • Supported patient privacy by adhering to strict confidentiality policies and procedures when working in sensitive areas of the hospital.
  • Performed deep-cleaning tasks on a regular basis to maintain optimal cleanliness levels throughout the entire facility.
  • Enhanced infection control efforts through thorough disinfection of high-touch surfaces and patient rooms.

Room Attendant/Self Inspector

Westin Poinsett
02.2020 - 10.2021


  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Trained new employees on departmental procedures and provided assistance in finding cleaning supplies.
  • Responded to guest requests for assistance, toiletries, and personal care items.
  • Performed deep-cleaning assignments on a regular basis to maintain the hotel''s overall appearance and appeal for both new and returning guests alike.
  • Inspected guest rooms to insure they were ready for guest upon arrival.
  • Supported fellow housekeeping staff with training on new processes, resulting in increased productivity levels across the department.

Executive Housekeeping Manager

Hampton Inn Suites
03.1999 - 10.2018
  • Maximized guest satisfaction by promptly addressing any concerns or special requests related to room cleanliness or amenities during their stay.
  • Mentored junior team members, providing guidance on best practices in housekeeping management techniques for their professional development.
  • Enhanced overall guest satisfaction by implementing thorough cleanliness and maintenance programs.
  • Managed a team of housekeeping staff to achieve consistent high-quality service standards in guest rooms and common areas.
  • Conducted regular inspections of guest rooms and public areas to ensure adherence to quality standards and address any issues promptly.
  • Oversaw laundry operations, managing efficient workflows while maintaining consistently high levels of linen quality for guests.

Education

High School Diploma -

Greenville High School
1 Vardy Street, Greenville, SC 29601
06.1991

Skills

  • Cleaning bathrooms
  • Guest Relations
  • Vacuuming and sweeping
  • Dusting furniture

Timeline

Housekeeping Room Attendant

Westin Poinsett
03.2023 - Current

Hospital Housekeeper

Bon Secours Hospital
10.2021 - 03.2023

Room Attendant/Self Inspector

Westin Poinsett
02.2020 - 10.2021

Executive Housekeeping Manager

Hampton Inn Suites
03.1999 - 10.2018

High School Diploma -

Greenville High School

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Melinda Williams