MELINDA A. GARCIA
TEMPE,AZ
Summary
Dynamic Quality Control Auditor II at DHI Mortgage Company with over 20 years of experience in Title Review, Origination, REO/Foreclosure and Quality Control. Proven track record in enhancing processes and achieving compliance. Skilled in Microsoft Office and known for excellent communication abilities, driving successful outcomes in high-pressure environments.
Overview
27
27
years of professional experience
Work History
Quality Control Auditor II
DHI Mortgage Company
Austin, TX
04.2021 - Current
- Creation and delivery of post-closing loan-level recertification in accordance with company policies, procedures, and Agency/Investor guidelines.
- Meet and/or exceed department audit guidelines, reporting guidelines, and reverification timelines.
- Prepare presentations, special reports, memoranda, word processing, spreadsheets, etc., audit guardrails.
- Effectively manage and communicate the status of reverification projects and other various projects on time-sensitive timelines.
- Recommend changes in work instructions or training programs based on audit results.
- Perform follow up audits to verify effectiveness of corrective actions taken after previous audits.
- Provide feedback on process improvements based on audit results and investor updates to guidelines.
- Training of teammates and newly hired employees, and preparation of training material.
- Completion of Lead Right Training, 2022.
- Professional Development Planning and mentorship.
- Agency Review Committee member
- Audit multiple Target audits monthly and in line with Investor Guidelines, policy and procedure.
- Request, review and report IRS Transcript results.
Sr. Foreclosures Specialist/Team Lead
Alridge Pite/Clear Recon Corp
San Diego, CA
05.2013 - 03.2021
- Management and QC of sale pipeline, including review of complete foreclosure process from referral to public auction sale date based on foreclosure state statutes for AZ, AK, CA, ID, NV, OR, UT and WA.
- Complete title review to address any unresolved title issues identified during foreclosure process such as legal descriptions, chain of title, priority liens/judgments, Lis Pendens as well as recorded doc review, statutory mailings and BK/SCRA.
- Preparation of sale bids and providing clearance to auctioneer once foreclosure file is clear to proceed or processing of postponements and communicating postponements to auctioneer as well as constant updating of client systems.
- Position requires excellent communication with all involved or interested parties such as, clients, interested buyers, borrowers and any legal representation or authorized parties.
- Run weekly sale report and assign sales to sale team based on sale numbers and staffing.
- Implemented ideas such as task timing for impoved time management.
- Creation and management of Client and Sale Matrix for sale team.
Sr. Loan Coordinator/Mentor
American Mortgage Network
San Diego, CA
01.2013 - 05.2013
- Coordination and processing of wet and dry state settlements and audit of complete loan transaction for accuracy.
- Corresponded with Brokers, Investors and Account Executives to obtain all items needed for final approval of funding and closing of loans.
- Reviewed HUD settlement statements to verify APR fees are within guidelines as well as payee info.
- Reviewed hazard insurance policies for sufficient dwelling coverage, flood certificates, title commitment/preliminary reports for outstanding judgments or liens and closing protection letters for accuracy according to company funding guidelines.
- Reviewed all conditions for clear to close satisfaction and initial submission documentation for Approval and credit decision of loan.
REO Compliance & Quality Control/Premarketing Asset Manager
New Vista Asset Management
San Diego, CA
04.2012 - 12.2012
- Review of real estate and marketing productivity to ensure REO compliance and Quality Control such as compliance of real estate contracts, agent licensing and E&O Insurance expirations, marketing timeframes, title reviews/grades and appraisals and timely task completion.
- Completed task duties in a timely manner as Eviction Specialist, Property Preservation Specialist, HOA Specialist and Code Specialist prior to promotion to Quality Control and ensured evictions were successful within client timeframe, HOA's were paid quarterly after negotiations with attorney's and HOA/management companies, satisfied code violations and liens while keeping property preserved and prepared for marketing all within nationwide state statutes.
Loan Coordinator/ Processor
Guaranteed Rate, Inc
San Diego, CA
07.2010 - 09.2011
- Coordination and processing of wet and dry state settlements and audit of complete loan transaction for accuracy.
- Corresponded with borrower's agents, escrow, title, brokers, investors and account managers to obtain all items needed for final approval of funding and closing of loans.
- Reviewed HUD settlement statements to verify APR fees are within guidelines as well as payee info.
- Reviewed hazard insurance policies for sufficient dwelling coverage, flood certificates, title commitment/preliminary reports for outstanding judgments or liens and closing protection letters for accuracy according to company funding guidelines.
Legal Clerk/Foreclosure Processor
Janeway Law Firm P.C. Parker, CO
02.2008 - 05.2010
- Preparation of new foreclosure referrals from major bank clients such as checking Pacer for Bankruptcy's, SCRA for military status, obtaining assessors property reports and treasurers tax status on property, ordering and extensive review of title searches for any legal issues, filing of Rule 120 in Lexis Nexis.
- Corresponded with client and Public Trustee on any issues pertaining to foreclosure process and assisted with set up of Public Trustees public auction sale.
Mortgage Loan Closer/Funder/Processor
Aurora Loan Services/BNC Mortgage, A Lehman Brothers Co
Englewood, CO
08.2005 - 02.2008
- Funding of wet and dry state settlements, audit of signed borrower documentation for accuracy.
- Corresponding with escrow, title, broker and account managers to obtain all items needed for funding and closing of loan.
- Prepare wire of loan funds and send wires to proper institution.
- Preparation of legal loan documents for borrower closing.
- Review of HUD settlement statements to verify APR fees are within guidelines as well as payee info.
- Reviewed hazard insurance policies for sufficient dwelling coverage, flood certificates, title commitment/preliminary reports for outstanding judgments or liens and closing protection letters for accuracy according to company funding guidelines.
Mortgage Loan Closer/Funder/Processor
National City Mortgage
Riverside, CA
03.2000 - 05.2005
- Funding and closing of loans for VA, FHA, Conventional, CHAFA/CHAP/CHDAP loan assistance programs.
- Processed loans and prepared file for underwriting approval after obtaining conditions necessary for approval of loan.
- Assisted Operations Manager as well as Branch Manager in set up and processing of loan pipeline by obtaining VOE's, VOD's, ordering appraisals, obtaining FHA and VA case numbers, running LP/DU.
- Corresponded with escrow, title, broker and account managers to obtain all items needed for funding of loan and proper wire set up according to loan approval.
- Reviewed hazard insurance policies for sufficient dwelling coverage, flood certificates, title commitment/preliminary reports for outstanding judgments or liens and closing protection letters for accuracy according to company funding guidelines.
Education
Diploma -
Yucaipa High School
1996
Skills
- Non Judicial/Judicial Foreclosure
- Microsoft Office
- 20 plus years experience in Title Review
- FHA/VA/FNMA/FHLMC/RD
- Quality Control
- Servicing
- Origination
- REO
- Property Registrations/Property Preservation
- LP/DU/GUS
- Lexis Nexis
- FHA/VA/CONV/RD knowledgeable
- Retail, Wholesale and Subprime Processing, Closing, Funding, Underwriting experienced
- Excellent communication skills
- Regulatory compliance
- Training/Mentorship
Personal Information
PERSONAL ASSETS: I am a responsible, extremely detail oriented, honest and driven human being who absolutely loves to work with people and provide the best quality of care and service to my work as well as my surroundings. I believe in giving all that I have to every opportunity that is placed in my hands. I am a team player but when required can work alone under any situation be it stressful or demanding. I can be trusted to work to the best of my ability no matter how hard the task. I take any job I am committed to seriously and strive to put my all into it. I see a positive in every situation.
References
REFERENCES:
Grace Dalton - Professional Cell: 619-379-6905
Christine Wessel - Professional Cell: 619-806-2742
Jean Pittman - Professional Cell: 619-743-6360
Erica Day - Personal Cell: (909) 556-5593
Accomplishments
- 2017 Raising the Bar Recipient
- Multiple recipient of Kudos awards from borrowers, clients and team mates for EXCELLENT service
- 2017 Nomination to Employee Advisory Group
- DHIFS All Stars Recipient for First Quarter 2024
Timeline
Quality Control Auditor II
DHI Mortgage Company
04.2021 - Current
Sr. Foreclosures Specialist/Team Lead
Alridge Pite/Clear Recon Corp
05.2013 - 03.2021
Sr. Loan Coordinator/Mentor
American Mortgage Network
01.2013 - 05.2013
REO Compliance & Quality Control/Premarketing Asset Manager
New Vista Asset Management
04.2012 - 12.2012
Loan Coordinator/ Processor
Guaranteed Rate, Inc
07.2010 - 09.2011
Legal Clerk/Foreclosure Processor
Janeway Law Firm P.C. Parker, CO
02.2008 - 05.2010
Mortgage Loan Closer/Funder/Processor
Aurora Loan Services/BNC Mortgage, A Lehman Brothers Co
08.2005 - 02.2008
Mortgage Loan Closer/Funder/Processor
National City Mortgage
03.2000 - 05.2005
Diploma -
Yucaipa High School