Melinda Schreffler
Shell Cosmetic Surgery Center
Bartlett,TN
36
Years of experience
Meticulous and organized receptionist with over four years of experience in patient management and transcription. Proven ability to handle multiple tasks while maintaining confidentiality and delivering exceptional customer service. Committed to enhancing front desk operations and ensuring patient satisfaction.
Work History
Receptionist/Transcriptionist
4 Years 1 Month- Assisted in maintaining accurate patient records with transcription using doctor’s dictation.
- Managed patient scheduling and appointment confirmations to enhance operational efficiency.
- Provided exceptional customer service by addressing patient inquiries and concerns promptly.
- Greeted incoming patients professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with patients, and updated patient records.
- Handled cash transactions and maintained sales and payments records accurately.
- Performed clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Managed multiple tasks and met time-sensitive deadlines.
- Maintained confidentiality of information regarding patients.
- Assisted with new patients, securing paperwork completion and inputting information correctly into the system.
- Enhanced front desk operations by efficiently managing incoming calls, ensuring prompt customer service.
- Organized, maintained and updated information in computer databases.
Police Officer
24 Years 3 Months- Conducted routine patrols to ensure community safety and enforce local and state laws.
- Responded promptly to emergency calls, providing assistance and coordinating with other units.
- Prepared detailed reports on incidents, documenting evidence and observations for investigations.
- Collaborated with community members for Neighborhood Watch.
- Utilized excellent communication skills when interacting with diverse populations, fostering trust between law enforcement and the community members they serve.
- Enhanced public safety by conducting routine patrols and responding to emergency calls promptly.
- Effectively diffused potentially dangerous situations through verbal negotiation techniques.
- Reduced criminal activity in assigned areas through proactive policing and community engagement.
- Investigated and reported crimes, accidents, offenses, and damage to property.
- Testified effectively in court, contributing to successful prosecutions of offenders.
- Enforced traffic laws diligently, promoting road safety and reducing accident rates.
- Collaborated with other law enforcement agencies to solve complex cases and apprehend dangerous criminals.
- Conducted searches of individuals, vehicles and premises.
- Provided testimony in court proceedings.
- Built excellent rapport and working relationship with community to build trust and improve upon communication.
- Identified, pursued and arrested suspects and perpetrators of criminal acts.
- Participated in continuous firearms proficiency, defensive driving and arrest technique training.
- Monitored traffic violations, issuing citations as necessary.
Security Police Officer
10 Years- Enforced security protocols to protect personnel and property within designated areas.
- Monitored surveillance systems to detect suspicious activities and potential threats.
- Conducted routine inspections of facilities, vehicles, and equipment for safety compliance.
- Responded promptly to emergency situations, coordinating with local law enforcement as needed.
- Guarded the entrance of the base making sure only lawful entry was gained onto the base.
Education
Bachelor of Science - Criminal Justice
Skills
Very detail oriented
Organization skills
Time management
Telephone skills
Data entry
Verbal and written communication
Customer and client relations
Scheduling appointments
Data inputting
Clerical support
Professional demeanor
Information protection
Security awareness
Transcription and dictation
Front desk operations
Phone etiquette
Multitasking and prioritization
Meticulous and organized
Calm demeanor
Courteous and professional
Timeline
Receptionist/Transcriptionist
Shell Cosmetic Surgery Center
07.2022 - 08.2026Read More
Police Officer
City of Memphis
02.1998 - 05.2022Read More
Security Police Officer
U.S. Air Force
12.1990 - 12.2000Read More
Troy University
Bachelor of Science from Criminal Justice
Read More