Melinda (Tess) Owens
Avondale,Phoenix
Summary
Hi there! I see myself as a devoted professional with a deep love of animals, people, and plants! I have 5 years of experience in pet grooming (dogs and some cats), and almost 10 years in professional animal care!
I'm passionate about making a small, positive difference in any person's or animal's day.
I'm a professional with animal handling, customer interaction, and teamwork!
Overview
11
11
years of professional experience
Work History
Professional Dog Groomer
Mary’s Professional Pet Grooming
10.2024 - Current
- Maintained a clean and hygienic work environment, adhering to strict sanitation protocols for the safety of pets and staff.
- Managed client records accurately and confidentially, ensuring all essential information was readily available for future appointments.
- Handled dogs of all sizes and temperaments calmly, ensuring minimal stress throughout the grooming process.
- Demonstrated exceptional attention to detail when trimming nails, cleaning ears, expressing glands, and performing other essential grooming tasks.
- Increased client retention through excellent communication and rapport-building with pet owners.
Kennel Attendant
Angels of Assisi
07.2024 - 10.2024
- Kept accurate records of animal care activities such as feedings, treatments, bathing.
- Transported animals between veterinary offices and kennel facilities when needed.
- Performed basic grooming services such as brushing fur coats and trimming nails.
- Administered medications and vaccinations as prescribed by veterinarians.
- Observed animals for signs of illness or injury and reported findings to supervisor immediately.
- Ensured proper feeding of all animals in the facility according to established guidelines.
- Cleaned and sanitized kennels, cages, runs, and play yards.
Professional Dog Groomer
Natures emporium
07.2023 - 10.2024
- Educated customers on proper maintenance techniques between professional groomings.
- Provided advice on pet nutrition, behavior and general care.
- Performed grooming duties including: breed-specific hair cuts, bathing, trimming nails, drying and fluffing coats, cleaning ears, hygiene needs, transporting animals, and other specialized services.
- Excelled at multi-tasking with responsibilities such as; answering phones, scheduling appointments and caring for dogs.
- Maintained critical thinking to be able to work with animals that are unpredictable and determine the best course of action to create a successful groom.
- Respond calmly and efficiently in times of emergency or high stress/ busy environment.
- Built a strong repeat customer base to stay consistently booked by providing excellent customer service.
Professional Dog Groomer
Rover’s retreat
02.2020 - 06.2023
- Educated customers on proper maintenance techniques between professional groomings.
- Provided advice on pet nutrition, behavior and general care.
- Performed grooming duties including: breed-specific hair cuts, bathing, trimming nails, drying and fluffing coats, cleaning ears, hygiene needs, transporting animals, and other specialized services.
- Excelled at multi-tasking with responsibilities such as; answering phones, scheduling appointments and caring for dogs.
- Maintained critical thinking to be able to work with animals that are unpredictable and determine the best course of action to create a successful groom.
- Respond calmly and efficiently in times of emergency or high stress/ busy environment.
- Built a strong repeat customer base to stay consistently booked by providing excellent customer service.
Food Preparation Worker
Bayou Snowballs
06.2017 - 09.2019
- Ensured compliance with health and safety regulations by adhering to proper food handling procedures at all times.
- Helped maintain a safe work environment by identifying potential hazards and taking appropriate steps to mitigate risks before accidents occurred.
- Enhanced customer satisfaction by creating and maintaining a clean, organized workspace for ice cream production.
- Supported positive team morale by maintaining open communication channels with coworkers and addressing any concerns promptly.
- Introduced new menu items, sundae toppings, and cone varieties to encourage upselling and add-on purchases.
- Kept work areas clean, neat and organized to promote safety, productivity and team success.
Kennel Attendant
Country air vacation kennels
08.2014 - 06.2016
- Kept accurate records of animal care activities such as feedings, treatments, bathing.
- Transported animals between veterinary offices and kennel facilities when needed.
- Performed basic grooming services such as brushing fur coats and trimming nails.
- Administered medications and vaccinations as prescribed by veterinarians.
- Observed animals for signs of illness or injury and reported findings to supervisor immediately.
- Ensured proper feeding of all animals in the facility according to established guidelines.
- Cleaned and sanitized kennels, cages, runs, and play yards.
Education
Professional Grooming Certification - Dog Grooming
Penn Foster
OnlineHigh School Diploma -
William Byrd High School
Vinton, VA05-2019
Skills
- Adaptability
- organization and attention to detail
- critical thinking and empathy
- Quick learner and love to learn
- communication and teamwork
- creativity
- problem solving
- Canine anatomy knowledge
- Basic accounting
- Animal Handling
- Adaptability and Flexibility
Timeline
Professional Dog Groomer
Mary’s Professional Pet Grooming
10.2024 - Current
Kennel Attendant
Angels of Assisi
07.2024 - 10.2024
Professional Dog Groomer
Natures emporium
07.2023 - 10.2024
Professional Dog Groomer
Rover’s retreat
02.2020 - 06.2023
Food Preparation Worker
Bayou Snowballs
06.2017 - 09.2019
Kennel Attendant
Country air vacation kennels
08.2014 - 06.2016
Professional Grooming Certification - Dog Grooming
Penn Foster
High School Diploma -
William Byrd High School
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