Melinde Ramos
Crestview
Summary
Hardworking and reliable. Focused on going above and beyond to support the team and serve clients. Motivated to continue to learn and grow.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Medical Communications Specialist
Dynamic Pain and Wellness
Crestview
05.2024 - Current
- Collaborated with healthcare professionals to ensure accurate messaging on treatments.
- Scheduled patient appointments using electronic health record system.
- Managed incoming calls and inquiries regarding appointment availability.
- Verified insurance information and updated patient records accurately.
- Communicated effectively with patients about appointment details and requirements.
- Ensured compliance with healthcare regulations during appointment management processes.
- Answered incoming calls from patients inquiring about their upcoming appointments or requesting changes to existing ones.
- Followed up with patients and confirmed appointments.
- Routed calls and correspondence to appropriate medical staff.
- Maintained confidentiality of patient information in compliance with HIPAA regulations.
- Utilized electronic medical records (EMR) systems for accurate and up-to-date scheduling information.
Membership Coordinator
Boys and Girls Club of the Emerald Coast
Crestview
06.2023 - 02.2024
- Answered inquiries such as in person and over the phone, providing information to staff, parents, etc.
- Created regular communication activities.
- Managed membership records.
- Tracked attendance.
- Scheduled meetings and events.
- Accepted and processed payments and issued receipts.
Substitute Teacher
Okaloosa County School District
Crestview
10.2022 - 05.2023
- Managed classroom behavior.
- Quickly interpreted lesson plans and created reports to inform the students' permanent teacher of their success.
VPK Teacher
Childcare Network
Crestview
03.2018 - 10.2022
- Developed positive relationship with each child through observation and learning experiences and enhanced student development and growth.
- Maintained clean and organized classroom space to help students feel welcomed and promoted learning.
- Helped outside of the classroom to monitor and protect students, including assisting with the bus, transporting school age children to and from school.
- Prepared and submitted lesson outlines for review in specific subject areas as assigned by teachers.
- Led small groups in planned activities, projects, and reading lessons.
Teacher
The Learning Tree
Crestview
10.2017 - 03.2018
- Taught students how to explore ideas and expand their horizons through lively classroom discussions.
- Engaged students with immersive activities to expand on lecture topics.
- Organized materials and classroom spaces to boost teaching efficiency and success.
- Used the teacher's lesson plans to explore subjects with students by lecturing on topics and leading hands-on activities.
Beauty Consultant
Sally's Beauty Supply
Crestview
05.2015 - 07.2017
- Introduced new and promotional items to customers, achieved daily sales and service standards.
- Enticed customers to purchase products using sales techniques, including product demonstrations, free samples, and sharing product knowledge.
- Encouraged customers to sign up for warranties and additional services, consistently exceeded quotas for add-on sales.
- Completed opening and closing duties, including counting money, balancing cash drawers, and making deposits.
Cashier
Lowe's
Crestview
04.2014 - 06.2015
- Greeted all customers and provided prompt and friendly service.
- Processed cash register transactions by inputting product costs and giving back change.
- Counted money in cash drawers at the start of each shift and balanced drawer at the end of each shift.
- Obtained thorough knowledge of products sold to assist customers in locating and purchasing items.
Lead Jewelry Consultant
Kmart
Niceville
01.2013 - 07.2014
- Used consultative techniques to assist customers with selecting fine jewelry merchandise.
- Followed strict security and merchandising policies with new shipment processing and display case replenishment.
- Encouraged customers to sign up for warranties and additional services, consistently exceeding quotas for add-on sales.
- Inventoried merchandise every week and investigated discrepancies to keep an accurate count of each product type.
Cashier
Walmart
Crestview
07.2013 - 04.2014
- Operated POS cash register.
- Maintained merchandise displays, including end caps, floor displays, and aisles.
- Adhered to all cash handling policies and procedures.
- Obtained thorough knowledge of products sold to assist customers in locating and purchasing items.
Education
GED - General Education
Education Center
Brandon, MSSkills
- Administrative experience
- Microsoft Outlook
- Microsoft Excel
- Microsoft Word
- Excellent communication skills
- Task prioritization
- Outstanding organizational skills
- Data Entry
- Exceptional customer service
- Proficient computer skills
- Medical office experience
- Great time management
- Phone etiquette
- Teaching
- Front desk
- Cash handling
- Retail operations
Certification
- CPR Certification, 08/01/23, 08/31/25
- First Aid Certification, 08/01/23, 08/31/25
References
- Rhonda Walker, Program Specialist, Boys and Girls Club of the Emerald Coast, Crestview, FL, 8508264167
- Omayra Jordan, Receptionist, 9106358739
Timeline
Medical Communications Specialist
Dynamic Pain and Wellness
05.2024 - Current
Membership Coordinator
Boys and Girls Club of the Emerald Coast
06.2023 - 02.2024
Substitute Teacher
Okaloosa County School District
10.2022 - 05.2023
VPK Teacher
Childcare Network
03.2018 - 10.2022
Teacher
The Learning Tree
10.2017 - 03.2018
Beauty Consultant
Sally's Beauty Supply
05.2015 - 07.2017
Cashier
Lowe's
04.2014 - 06.2015
Cashier
Walmart
07.2013 - 04.2014
Lead Jewelry Consultant
Kmart
01.2013 - 07.2014
GED - General Education
Education Center