Melisa Chang Shum
Brooklyn,NY
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
2
2
years of professional experience
Work History
Senior Tea Barista
Debutea
06.2021 - Current
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Completed successful daily cash audits to correctly balance drawers at end of shifts.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Helped management keep adequate supply on hand by notifying of shortages.
- Minimized spoilage with proper use of first-in-first-out stock procedures.
Education
Bachelor of Science - Nutrition And Food Science
Hunter College of The City University of New York
New York05.2025
Skills
- Serve Customer Needs
- Multitasking Abilities
- Attention to Detail
- Operational Procedures
- Teamwork and Collaboration
- Front of House Management
- Cash Register Operations
Languages
Chinese (Cantonese)
Chinese (Mandarin)
English
Timeline
Senior Tea Barista
Debutea
06.2021 - Current
Bachelor of Science - Nutrition And Food Science
Hunter College of The City University of New York
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