Melisa Colina
Clermont,FL
Summary
Bilingual Customer Service Associate with more than 20 years of experience looking to work for an organization that has a highly motivating challenging environment, that provides the best opportunities to grow and utilize my potential to the fullest to achieve the organization's goals and my personal goals.
Overview
28
28
years of professional experience
Work History
Cashier
Walmart
Clermont, FL
08.2024 - Current
- Greet customers promptly, respond to any questions, and help find products or translate as needed.
- Operate the cash register efficiently and accurately, processing all payments by cash, check, credit card, gift card, or automatic debit.
- Process returns and exchanges of merchandise in accordance with store policies.
- Issue receipts, refunds, credits, or change due to customers.
- Help customers find specific products, answer questions, and offered product advice.
- Check personal identifications during alcohol and tobacco sales.
Customer Service Cashier
John Rogers Used Cars
Orlando, USA
08.2021 - 08.2024
- Welcome customers with a friendly greeting, answer general questions, and translate for them when needed.
- Collect car payments, down payments, and process transactions, and update relevant records.
- Operate the cash register for cash and credit card transactions, and count money at the beginning and end of shifts to maintain accuracy.
- Complete data entry and filing to keep records updated for easy retrieval.
- Check if there are any customers who have a suspended license, if they have canceled their car insurance, and if they have past due balances.
- Check all new contracts signed by customers and the loan manager, and make sure no initials or signatures were missing.
- Verify that customers have added full coverage car insurance to their new vehicle, and make them a temporary tag.
- Maintain an organized and clean front office area to create a professional and welcoming environment for customers and employees.
Store Manager
Rapid Cash Advances Inc.
Orlando, USA
02.2017 - 07.2021
- Provided outstanding customer service, developed customer relationships, accurately processed transactions, and performed supporting activities according to company guidelines.
- Assisted customers with photocopies, faxes, bill payments, money orders, payday loans, and installment loans.
- Perform risk analysis reports on all clients before approving loans.
- Open and close the store.
- Balance daily sales and monthly logs, and make bank deposits.
- Managed daily banking activities such as deposits and withdrawals.
Cashier/Customer Service Representative/Assistant Key Holder
Toys R Us
Orlando, USA
10.1997 - 02.2017
- Helped customers find specific products, answered questions and offered product advice.
- Trained new team members in cash register operation, stock procedures and customer service.
- Mark sale/clearance prices, set up planograms, promotional displays, stock and zone areas.
- Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
- Process returns, refunds, and store credit.
- Balance cash office safe, and performed open and close duties.
Education
High School Diploma -
Colonial High School
Orlando, FL05.1997
Skills
- Bilingual: Fluent English and Spanish
- Outstanding communication and organizational skills
- Dependable
- Accurate cash handling
- Team-oriented
- MS Office proficient
- Ordering and stocking
- POS system operations
Languages
- English
- Spanish
Timeline
Cashier
Walmart
08.2024 - Current
Customer Service Cashier
John Rogers Used Cars
08.2021 - 08.2024
Store Manager
Rapid Cash Advances Inc.
02.2017 - 07.2021
Cashier/Customer Service Representative/Assistant Key Holder
Toys R Us
10.1997 - 02.2017
High School Diploma -
Colonial High School