Melisa Cook
Office Manager
Odessa,Tx
Summary
Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, written and verbal communication skills. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
13
13
years of professional experience
4
4
years of post-secondary education
Work History
Office Manager
Vattaso Electric
Odessa, Tx
1 1 - Current
- Turned company from sole proprietor to LLC, pending S-corporation
- Wrote and implemented employee handbook outlining procedures and general office policies
- Manages full cycle payroll and accounts payable/receivable
- Started an end of month close-out procedure on all vendor accounts
- Implemented a schedule and timekeeping application geo fenced to each jobsite and schedule each employee appropriately
- Implemented an invoicing template and document control system
- Communicates with general contractors to accurately estimate completion dates on each jobsite
- Serves as point of contact between employees and ownership on jobsite updates
- Completes cost projections for each jobsite
- Maintains employee documents and licensing for apprentices, journeymen and master electricians
- Created, maintained and updated filing systems for paper and electronic documents.
Remote Customer Serivce
Lafayette Veterinary Care Center
lafayette, la
07.2021 - Current
- Provide remote support to veterinary professionals and paraprofessionals
- Troubleshoot basic software and phone issues
- Manages hospital flow via scheduling
- Resolves client issues in a professional and courteous manner
- Manages social media pages including Meta, Instagram and LinkedIn
- Submit insurance claims and correctly receive benefits
- Accurately review and code EMR’s
- General data entry
Surgical Technician
Lafayette Veterinary Care Center
lafayette, la
09.2019 - 07.2021
- Phlebotomy
- Surgical monitoring/ scrub in
- Medical calculations
- Blood transfusions/ calculations
- Cycstocentesis/Abdominocentesis
- Medical record entry and coding
- Microscopy
- Digital radiology
- Ultrasound
- Anesthesia induction
Practice Manager
Cypresswood Animal clinic
01.2018 - 08.2019
- Spring, tx
- Managed 9 full time employees along with managing a schedule of 5 rotating doctors
- Inventory management on all office and medical supplies
- Controlled drug book record keeping
- End of month close-outs
- Onboarding and training of new employees
- Approve and solve any discrepancies for timecards to send for payroll
- Implementation of new policies and procedures
- Conducted quarterly employee reviews
- Resolved client and employee issues in a professional and courteous manner
Nursing manager
01.2017 - 01.2018
- The corner Vet- houston, tx
- Managed the schedule for 7 employees at 2 locations in the Houston area
- Inventory management
- Resolved client and employee issues in a professional and courteous manner
- Approve and solve any discrepancies for timecards to send for payroll
- Medical calculations
- Medical record entry and coding
- Microscopy
Emergency ICU/Surgery Technician
Sunset Boulevard Animal Clinic
houston, tx
01.2015 - 04.2017
- Veterinary clinic-
- Phlebotomy
- Surgical monitoring/ scrub in
- Medical calculations
- Digital radiology
- Ultrasound
- Blood transfusions/ calculations
- Cycstocentesis/Abdominocentesis
- Medical record entry and coding
- Microscopy
- Anesthesia induction
Veterinary Technician
Stuebner
01.2013 - 01.2017
- Airline Veterinary clinic- spring, tx
- Phlebotomy
- Surgical monitoring/ scrub in
- Digital radiology
- Ultrasound
- Client education
- Microscopy
- Anesthesia induction
Veterinary Technician
Critter, clinic
, Tx
01.2010 - 01.2013
- Phlebotomy
- Restraint
- Digital radiology
- Client education
- Medical record entry
- Microscopy
Education
Animal Science
Sam Houston State University
Huntsville, TX 08.2011 - 05.2015
Skills
- Ability to multitask without supervision
- General ledger
- Strong analytical and mathematic skills
- Resume review
- Business Analysis
- QuickBooks/ADP
- Microsoft suite
- Advising and coaching
- Referances available upon request
- Account Management
Work Preference
Work Type
Full TimeWork Location
HybridRemoteOn-SiteImportant To Me
Company CultureCareer advancementPersonal development programs401k matchStock Options / Equity / Profit SharingTimeline
Remote Customer Serivce
Lafayette Veterinary Care Center
07.2021 - Current
Surgical Technician
Lafayette Veterinary Care Center
09.2019 - 07.2021
Practice Manager
Cypresswood Animal clinic
01.2018 - 08.2019
Nursing manager
01.2017 - 01.2018
Emergency ICU/Surgery Technician
Sunset Boulevard Animal Clinic
01.2015 - 04.2017
Veterinary Technician
Stuebner
01.2013 - 01.2017
Animal Science
Sam Houston State University
08.2011 - 05.2015
Veterinary Technician
Critter, clinic
01.2010 - 01.2013
Office Manager
Vattaso Electric
1 1 - Current
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