Melisa Hernandez
Corpus Christi,TX
Summary
Reliable employee with extensive knowledge in criminal & deviant behavior in youth & adults. Skillful in handling confidential client data, proper marketing and client relations. Excellent in conflict resolution skills. Experienced with implementing behavior intervention plans to support client development.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Registered Behavior Technician
Empower Behavioral Health
12.2024 - 03.2025
- Prevented instances of maladaptive behavior escalation using de-escalation techniques while maintaining a safe environment for both staff members and clients alike.
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
- Maintained detailed records of client progress, enabling data-driven decision making for intervention adjustments and goal development.
- Utilized technology tools for data collection and analysis, streamlining the process of monitoring client progress and informing treatment plan adjustments.
Donor Marketing Associate / Tele-Recruiter
Coastal Bend Blood Center
06.2023 - 12.2024
- Pack incentive bins for each blood drive to reach blood donation goals.
- Input and track blood donation submissions for elementary school sponsors into Excel.
- Managed a high volume of recruitment calls daily, maintaining composure under pressure while providing assistance with donating.
- Supported the design process of various high quality promotional blood drive materials including brochures, flyers, banners, and advertisements.
Student Associate
Texas A&M University – Kingsville
08.2021 - 10.2023
- Ensured confidentiality of sensitive information while handling student records according to established policies and procedures.
- Provided exceptional customer service to students and parents during call outs by addressing academic inquiries promptly and professionally.
- Assisted in organizing campus events, resulting in increased student involvement and satisfaction.
- Maintained accuracy of student data entry processes by meticulously reviewing student records inputted in spreadsheets and databases.
Education
Bachelor of Science - Criminology
Texas A&M University - Kingsville
Kingsville, TX12-2024
Skills
- Database maintenance
- Digital marketing
- Time management
- Applied behavior analysis
- Self-management strategies
- Crisis management
Awards
Texas A&M University - Kingsville, Academic Excellence Scholarship 2021 – 2024
TAMUK Regents Scholarship 2021 - 2024
Honor Roll List Spring 2023
Certification
- RBT - Registered Behavior Technician
Timeline
Registered Behavior Technician
Empower Behavioral Health
12.2024 - 03.2025
Donor Marketing Associate / Tele-Recruiter
Coastal Bend Blood Center
06.2023 - 12.2024
Student Associate
Texas A&M University – Kingsville
08.2021 - 10.2023
Bachelor of Science - Criminology
Texas A&M University - Kingsville