MELISA HERNANDEZ
Hayward,CA
Summary
Skilled in managing multiple tasks with a focus on improving operational efficiency and collaborating with teams to meet organizational goals. Experienced in customer service and problem-solving, with a strong ability to adapt and learn new skills.
Overview
13
13
years of professional experience
Work History
SMALL FULFILLMENT
P&S Sales Inc
Hayward, CA
08.2021 - 05.2025
- Worked with coworkers to complete tasks.
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
- Responded quickly to meet customer needs and resolve problems.
- Engaged in continuous training to elevate job skills and industry knowledge.
- Met deadlines while maintaining high-quality deliverables.
- Managed and coordinated multiple projects while ensuring timely completion.
- Identified ways to improve efficiency in operations and implemented process changes.
- Collaborated with departmental leaders to establish organizational goals, strategic plans and objectives.
- Troubleshot minor problems and reported larger technical issues.
- Performed general maintenance and repair.
FROZEN FOODS SUPERVISOR
Lucky
Castro Valley, CA
08.2017 - 07.2021
- Developed and implemented effective strategies to ensure quality standards were met.
- Monitored performance metrics on a daily basis to optimize performance results.
- Ensured compliance with company policies, local regulations and industry standards related to frozen food processing.
- Analyzed data trends from previous production runs to predict future needs.
- Interfaced with customers regarding product specifications, delivery schedules.
- Coordinated activities between departments such as shipping and receiving, quality assurance, maintenance.
- Maintained accurate records of daily operations such as product yields, labor hours, waste reduction initiatives.
- Utilized problem solving techniques to identify, analyze and resolve operational issues quickly and efficiently.
- Demonstrated expertise in overseeing production and packaging of frozen food products.
- Managed inventory levels to ensure adequate stock was available for customer orders.
- Utilized advanced software programs such as SAP or Oracle for inventory.
- Managed inventory control processes to ensure optimal stock levels.
HEAD WOMEN'S BASKETBALL COACH
Tennyson high
Hayward, CA
06.2012 - 02.2020
- Checked status of academic eligibility for prospective team members.
- Coached and officiated teams during scrimmages, encouraging equal playing time and constructive team play.
- Instructed athletes in fundamental skills, strategy, and physical training.
- Enforced rules of conduct to ensure athletes remain focused on their goals.
- Expertly managed time schedules and organized team travel arrangements.
- Worked with athletes and teams to drive individual skills, competitiveness, and team cohesion.
- Adjusted coaching techniques based on strengths and opportunities of athletes.
- Served as appropriate role model for student-athletes through instruction and action.
- Established a culture of respect, discipline, and accountability within the team.
- Studied skills and abilities of players to maximize performance.
- Participated in clinics and other available programs to improve coaching performance.
- Monitored athletes' use of equipment to ensure safe and proper use.
- Arranged and conducted sports-related activities, such as training camps, skill-improvement courses, clinics, and pre-season try-outs.
AMAZON AMBASSADOR
Amazon
Newark, CA
05.2016 - 09.2017
- Developed and maintained positive company image and reputation.
- Collaborated with internal teams to ensure successful execution of promotional activities.
- Represented brand's values and mission with integrity and enthusiasm.
- Acted as positive role model for other team members and ambassadors.
- Developed and maintained strategic alliances with representatives from community, consumer, employee, and public interest groups to promote mutual objectives.
- Developed plans and materials to communicate organizational activities that were beneficial to environment, public safety, and other important social issues.
- Orchestrated impactful speech crafting and delivery to enhance public relations initiatives.
- Collaborated with production and support teams to coordinate advertisement and promotion production.
Education
HIGH SCHOOL DIPLOMA - undefined
Tennyson high
Hayward06.2009
Skills
- Assisted teams in completing projects by fostering open communication and collaboration Supported colleagues in achieving shared goals through cooperative efforts Contributed to a positive team environment by actively participating in group discussions
- Exhibited a consistently positive and approachable demeanor in all interactions
- Assisted customers with inquiries and issues to enhance satisfaction Provided support in resolving product-related concerns Facilitated communication between customers and service teams
- Assisted in managing multiple tasks simultaneously to support team objectives Collaborated with colleagues to prioritize workload and meet deadlines Contributed to project completion by maintaining focus on key deliverables
Timeline
SMALL FULFILLMENT
P&S Sales Inc
08.2021 - 05.2025
FROZEN FOODS SUPERVISOR
Lucky
08.2017 - 07.2021
AMAZON AMBASSADOR
Amazon
05.2016 - 09.2017
HEAD WOMEN'S BASKETBALL COACH
Tennyson high
06.2012 - 02.2020
HIGH SCHOOL DIPLOMA - undefined
Tennyson high