Melisa Lavan
Conroe,TX
Summary
Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Overview
25
25
years of professional experience
Work History
Leasing Agent
Clearworth Residential
Conroe, TX
02.2022 - 09.2024
- Processed rental applications, verifying tenant qualifications and background checks.
- Conducted market research to establish competitive rental pricing strategies.
- Assisted prospective tenants with property tours and leasing information.
- Developed strong relationships with residents through exemplary service and engagement.
- Greeted prospective tenants, answering questions and providing property tours.
- Ensured rental eligibility by adhering to company verification processes.
- Coordinated repairs and scheduled regular maintenance on rental units.
- Prepared and submitted monthly tenant visit logs.
- .
Office Assistant
M&M Upgraders
Conroe, TX
04.2003 - 09.2018
- Maintained digital and physical records for permits, contracts, and inspection reports.
- Corresponded with customers via phone, fax, email, and in person to schedule appointments and address inquiries.
- Organized office operations, including calendar management, appointment scheduling, and report preparation.
- Managed daily office functions like answering phones, responding to emails, and greeting clients.
- Prepared and maintained contracts, invoices, and work orders with precision.
- Monitored office expenses and submitted purchase requests to optimize budget management.
- Copied, sorted, and filed records of office activities and business transactions efficiently.
Leasging Agent/Assistant Manager
THe Lynd Company
Spring, TX
09.1999 - 12.2002
- Managed daily operations of 256-unit apartment community, ensuring smooth functionality.
- Conducted tours, explained lease terms, and finalized rental agreements with prospective residents.
- Supported marketing initiatives through social media, resident events, and outreach campaigns.
- Handled rent collection, deposits, and financial reporting with precision.
- Assisted with move-in/move-out inspections while coordinating with maintenance staff.
- Delivered exceptional customer service, achieving high resident satisfaction scores.
- Prepared lease agreements and maintained compliance with company policies.
Education
High School Diploma -
Conroe High School
ConroeSkills
- Contract and document preparation
- Data entry and record keeping
- Team collaboration and building
- Multitasking and time management
- Telephone and email etiquette
- Effective communication
Timeline
Leasing Agent
Clearworth Residential
02.2022 - 09.2024
Office Assistant
M&M Upgraders
04.2003 - 09.2018
Leasging Agent/Assistant Manager
THe Lynd Company
09.1999 - 12.2002
High School Diploma -
Conroe High School