Melisa Lawson
Lebanon,PA
Summary
Proactive and achievement-oriented bringing 20+ years of leadership and associate experience with special emphasis helping walmart customers both in store, over the phone and online. Harding working, team player always willing to learn and improve. Dedicated walmart associate, with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
21
21
years of professional experience
Work History
ODP(Online Pick-up and Delivery)
Walmart
07.2020 - Current
- Assisted with the beta version of SFS( Ship from store)
- Pick, pack, and ship customers orders
- Help stock freight
- Customer service
- Assist other departments as needed
Photo Lab Specialist
Walmart
05.2007 - 07.2020
- Fixed machines
- Developed photo orders (pictures, canvases, passports, gift cards, posters
- Customer service (in person, and over the phone)
- Assisted customers in creating orders
- Trained other associates
- Placed orders for inventory
- Assisted with in store events (Santa, and Easter bunny)
- Kept department organized and stocked
ICS( Inventory Control Specialist)
Walmart
09.2003 - 05.2007
- Specialist for 3 months, supervisor 4yrs
- Stock freight
- Unloaded trucks
- Organized inventory in back room
- Ran electrical equipment ( pallet jacks, fork lifts, electric jack, scissor lift)
- Kept clean and free of debris
- Reloaded trailers with empty pallets for returns.
- Paperwork( bill of ladings)
Pay Parking Supervisor
Hersheypark Entertainment
11.2002 - 09.2003
- Answered general questions about parking fees, facilities, and directions.
- Facilitated vehicle flow by managing traffic control and parking in assigned area.
- Observed and monitored parking lot or garage to preserve safety of customers and vehicles.
- Kept parking lot clean and well-maintained to provide safe and attractive lot to customers.
- Directed patrons to designated parking spaces.
- Assisted security with events at Giant Center, Hersheypark and Stadium.
- Handled and counted money at end of night and delivered to the vault
Education
High School Diploma -
Greer High
Greer06.1999
Skills
- Staff Monitoring( keeps team motivated)
- Multitasker
- Quick problem solving
- Make appropriately substitutes for missing items
- Organizing and packaging products in a safe and respectful manner
- Knowledge in layout of the store
- Attention to Detail
- Product and Service Sales
- Customer Service
- Efficiency and Time Management
- Shipping and Packaging
- Shopping Orders
- Dependability and Honesty
Photography, diamond painting, cricut projects.
I have been doing photography for roughly 30+ years, self taught with no classes, have passed on the skill to my sister and daughter. Diamond painting are relaxing and therapeutic for me. Also a sense of accomplishment when they are finished. The cricut projects are new, started working on them for my sisters wedding and I love the sense of seeing the final result of something I made from scratch.
Timeline
ODP(Online Pick-up and Delivery)
Walmart
07.2020 - Current
Photo Lab Specialist
Walmart
05.2007 - 07.2020
ICS( Inventory Control Specialist)
Walmart
09.2003 - 05.2007
Pay Parking Supervisor
Hersheypark Entertainment
11.2002 - 09.2003
High School Diploma -
Greer High
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