Summary
Overview
Work History
Education
Skills
Timeline
AdministrativeAssistant

Melisa Malast

Toms River,NJ

Summary

With over nine years in the health carrier industry, I have worked to retain, sell and implement thousands of clients. My tenure has allowed me to not only meet and work with brokers/General Agents from all over the tri-state area, but build rapport and trust with them.

Overview

9
9
years of professional experience

Work History

Broker Executive

Amerihealthnj
Cranbury, NJ
12.2018 - Current
  • Primarily responsible for selling new business in the 51+ market through all brokers and General Agents in central New Jersey and south
  • Cultivate and manage relationships with brokers and General Agents to drive sales
  • Update brokers on new strategies, products, plans and technologies AmeriHealth has to offer
  • Cross-sell ancillary products with vendor partners
  • Present on updates in person, or virtually to brokers and General Agent partners
  • Develop custom strategies with General Agents and brokers to find the best fit for their clients
  • Identify trends and strategies from competitors
  • Implement and onboard new groups from start to end
  • Lead open enrollment meetings for all new groups
  • Manage all new customers for the first 60 days after a sale
  • Use CRM to track data, feedback, competitive positions and final outcomes of active prospects

Broker Executive

Amerihealthnj
Cranbury, NJ
05.2015 - 12.2018
  • Primarily responsible for selling new business in the 2-50 market through all brokers and General Agents in New Jersey
  • Cultivate and manage relationships with brokers and General Agents to drive sales
  • Consistently advise brokers of new strategies, products, top-selling plans and technologies AmeriHealth has to offer
  • Cross-sell ancillary products with vendor partners
  • Present on updates in person to brokers and General Agent partners
  • Assist in the development and execution of sales strategy for each broker and prospect
  • Identify trends and strategies from competitors
  • Lead open enrollment meetings for all new groups
  • Manage all new customers for the first 60 days after a sale

Account Executive

Amerihealthnj
Cranbury, NJ
01.2013 - 05.2015
  • Primarily responsible for managing and renewing a book of clients in the 2-50 market segment
  • Manage service issues such as claims, eligibility and billing
  • Prepare for Broker/Customer meetings, compiling group specific data and trends on the year
  • Develop and execute a sales strategy for each group customer or prospect
  • Ensure that all sales and account related issues are addressed
  • Communicate status, issues, risk, exposure and recommendations on a timely basis
  • Identify trends, actively seeks to work for resolution of customer issues within segment
  • Lead open enrollment meetings for each client upon their renewal month
  • Maintain and grow relationships with brokers and General Agent partners

Education

Bachelor of Arts - Elementary Education

Kean University
Union, NJ
05.2009

Skills

  • Excellent oral and written communication skills, including public speaking
  • Strong interpersonal skills
  • Empathetic towards brokers or clients struggling through issues, eager to resolve them quickly
  • Able to work collaboratively with functional areas within and outside my market segment
  • Develop and facilitate presentations
  • Self-motivated and goal oriented
  • Able to work well on a team or independently with drive take the lead
  • Flexibility in a variety of settings and works well under pressure
  • Strong strategic and analytical skills

Timeline

Broker Executive

Amerihealthnj
12.2018 - Current

Broker Executive

Amerihealthnj
05.2015 - 12.2018

Account Executive

Amerihealthnj
01.2013 - 05.2015

Bachelor of Arts - Elementary Education

Kean University

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Melisa Malast