Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Melisa Muldaka

Summary

Versatile and customer-focused professional with a strong background in retail leadership, hospitality, and entrepreneurship. Proven success in leading front-end teams, resolving customer concerns, and driving performance. Experienced in delivering high-end guest experiences through hosting and bottle service in fast-paced, high-traffic venues. Entrepreneurial mindset with a track record of building and managing personal business ventures. Adaptable, strategic, and passionate about creating impactful experiences.

Overview

7
7
years of professional experience

Work History

Nail Technician

Self Employed
06.2020 - Current
  • Established strong client relationships through exceptional customer service and communication skills.
  • Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
  • Sterilized and sanitized beauty tools and equipment to maintain hygiene and safety protocols.
  • Ensured a clean and sanitary workspace, adhering to industry hygiene standards and practices.

Bottle Server

LITE Chicago
10.2023 - 04.2024
  • Increased overall sales by upselling premium bottles, mixers, and additional services.
  • Built strong relationships with returning clientele, fostering loyalty and positive word-of-mouth referrals.
  • Exhibited exceptional multitasking abilities while managing multiple tables simultaneously without sacrificing quality of service.
  • Collaborated with bartenders and managers to ensure timely delivery of orders.
  • Mastered menu knowledge, allowing for accurate order-taking and speedy service.
  • Handled high-pressure situations with poise, maintaining professionalism during peak hours or special events.
  • Ensured compliance with all alcohol handling laws, contributing to a safe environment for patrons.

Host

Gold Coast Social
08.2022 - 03.2023
  • Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
  • Escorted guests safely and efficiently through high-traffic, fast-paced venues while maintaining a welcoming demeanor and ensuring VIP-level service.
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.

Front End Supervisor

Marshalls
04.2018 - 08.2020
  • Resolved customer complaints promptly and professionally, ensuring high levels of satisfaction by actively listening, de-escalating situations, and offering effective solutions aligned with company policy.
  • Monitored cash drawer checkout stations to verify adequate cash supply.
  • Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
  • Managed customer returns and exchanges efficiently, ensuring a smooth process for both customers and employees.
  • Monitored cashier performance metrics to identify areas for improvement and implement corrective actions as needed.
  • Promoted and drove store credit card applications by actively engaging customers at point of sale; consistently exceeded daily and weekly targets through confident selling, personalized recommendations, and clear communication of card benefits.


Education

Bachelor of Science - Science

Triton College
River Grove, IL
08-2027

Skills

  • Customer service
  • Time management
  • Problem-solving skills
  • Attention to detail
  • Relationship building
  • Team collaboration
  • Product knowledge
  • Verbal and written communication
  • Operations leadership
  • Cash handling
  • Decision-making

Languages

Albanian
Native or Bilingual

Timeline

Bottle Server

LITE Chicago
10.2023 - 04.2024

Host

Gold Coast Social
08.2022 - 03.2023

Nail Technician

Self Employed
06.2020 - Current

Front End Supervisor

Marshalls
04.2018 - 08.2020

Bachelor of Science - Science

Triton College

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