MELISA POLANCO
New Brunswick
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
7
7
years of professional experience
Work History
Interviewer
Braun Research
07.2022 - 12.2022
- Made calls -posed questions-recorded answers.
- Interviewed potential participants to determine eligibility.
- Conducted structured interviews and recorded audio.
- Documented results from participant observations.
- Entered participant data into databases.
Barista
Starbucks
09.2019 - 12.2019
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Maintained calm demeanor during high-volume periods and special events.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Maintained clean and organized workspace, enabling coworkers to locate resources and products.
- Followed health, safety and sanitation guidelines to pass state inspections.
- Collected payments and provided accurate change.
- Addressed and resolved customer concerns to maintain brand loyalty.
Cashier
Burlington
08.2018 - 12.2018
- Received payments-assisted customers with inquiries-counted the register at the end of the night
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Answered customer questions and provided store information.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Bus Aide
Joy Transportation
01.2017 - 12.2017
- Ensured safety of students-assisted the driver overseeing the students
- Seated students and secured seatbelts, harnesses, or other protective devices.
- Maintained order on bus to prevent driver distraction.
- Managed boarding of all passengers efficiently.
- Monitored students during route to maintain bus safety.
Secretary Assistant
Office Of Workforce Development
05.2016 - 11.2016
- Filed, organized, answered phone, routed calls.
- Assisted with routine projects by typing, calculating, and coordinating documents or spreadsheets.
- Exercised administrative skills to perform technical or specialized office support work.
Education
A.A.S - Business Administration Management
College
12.2023
Skills
- Microsoft Office
- Teamwork
- Customer service
- Bilingual in English and Spanish
Timeline
Interviewer
Braun Research
07.2022 - 12.2022
Barista
Starbucks
09.2019 - 12.2019
Cashier
Burlington
08.2018 - 12.2018
Bus Aide
Joy Transportation
01.2017 - 12.2017
Secretary Assistant
Office Of Workforce Development
05.2016 - 11.2016
A.A.S - Business Administration Management
College